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  Best Western Answers Slowing Economy with 
$25 million Marketing Campaign

 
PHOENIX - Best Western, the world�s largest hotel chain, today unveiled a major new advertising campaign designed to enhance brand image, capture new guests and encourage loyalty as the economy begins to show signs of slowing and travelers seek better value.

Using the theme �World�s Largest Hotel Chain,� the $25 million marketing campaign launches on May 7 with a summer-long schedule of television commercials airing on ABC, CBS, NBC, FOX, CNN, BET and Univision in the U.S. and on CBC, CTC and TAV in Canada. The television schedule is supported by print advertising in national travel publications and by regional marketing efforts. The new advertising campaign capitalizes on Best Western�s long-standing position as the world�s largest hotel chain.

�For two decades, we have had more hotels than any other brand, currently over 4,000 hotels in 80 countries. Location is one of the main reasons for selecting a hotel and no one offers more locations than Best Western,� said Jim Evans, president and CEO, Best Western International.

�Two years ago, we began a major initiative to improve the quality of our hotels worldwide,� Evans added. �We have significantly improved our product quality under eight separate initiatives, culminating with the introduction of 16 Best
Request global standards (14 international) and amenities announced at press conferences held around the world this past January,� he continued.
 

Results indicate the quality enhancement programs have positively impacted results in the hotel chain�s occupancy.

�Consumer response has been overwhelmingly positive around the world. Our guest satisfaction measures, as reported by D. K. Shifflet, have improved significantly, and that should translate into a better bottom line for our hotels,� Evans said.

�We will now leverage these improvements by broadening our customer base. Our advertising program is another major, evolutionary step in our program to improve quality and customer perception,� Evans 

Best Western International also can stake claim to the most extensive Foreign Independent Traveler (FIT) program in the hotel industry.

�This past year we experienced phenomenal growth in our global FIT program adding more than 400 new participating properties in key destinations including Great Britain, France, Germany and South America. This brings our total to 2,290 participating hotels in 56 countries,� said Jim Evans.

Best Western is the only hotel chain that offers a global program with centralized billing and payment processing.

�One of the strongest features of our program is that it completely streamlines back office procedures for our client tour operators,� said Bob Gilbert. �Best Western�s consolidated monthly statement means our customers need only send one check regardless of where or how many hotels they book globally in a monthly cycle. To our knowledge, no other hotel chain provides such an easy way to do business,� Gilbert adds.

added. �We intend to continue
raising the bar on mid-market hotel quality with innovative new product, quality and service enhancements.�

Best Western Vice President of Worldwide Sales and Marketing, Bob Gilbert, noted that the timing of the launch could not be better with the beginning of the summer travel season.

�As the economy slows, we are seeing more and more upscale and mid-market business and leisure travelers migrating to Best Western hotels to take advantage of our value and locations,� Gilbert said. �Our strategy is to take full advantage of our �World�s Largest� distinction and thereby get trial for our brand.�

�Our research also showed that consumers value the importance of staying with the largest hotel chain because Best Western offers more locations, enhanced amenities and services and greater value,� added Gilbert. �By raising awareness of our size and brand, we expect to both capture and retain greater market share.�

Davis Media Group of Baltimore, Md. created 15- and 30-second television commercials for the new campaign. The first ad entitled �World�s Largest Hotel Chain,� will launch the campaign. The ad portrays travelers from around the world pictured at renowned international landmarks such as the Eiffel Tower and the Grand Canyon demonstrating the idea that no matter where travelers go, they won�t be far from a Best Western. The second advertisement depicts a family message, while the third focuses on kids stay free. Print advertising will augment the television buy with ads running in travel publications targeting travel agents and tour operators.

�Travel agents and tour operators contribute significantly to our business,� Gilbert said. �We continue to rely heavily on the travel trade community to support our brand. We believe the new quality programs and �Best Requests� amenities and services will make their jobs easier, and more importantly, their clients happier.�

Gilbert said that Best Western will more than double its advertising reach to consumers this year. �We are buying smarter and better targeting our key customer groups which are summer vacationing families, seniors and
the business traveler,� he said.

Best Western is the world�s largest hotel chain with more than 4,000 hotels in 80 countries and territories. It is a membership association of independently owned and operated hotels that provides marketing, reservations and operational support to its member hotels.

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Contact:
Tiffany Collins 
Media Relations Specialist 
Best Western International 
(602) 957-5752 phone
[email protected] 

Also See U.S. Franchise Systems Implementing On-line and Traditional Media Advertising Campaign With Fareed & Company / Nov 2000 
Best Western International Honing in on Strategic Marketing Plans Using TravelCLICK�s Hotelligence Reports / Nov 2000 


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