TSA Solutions Helps IHG Hotels in Key U.S. Markets
November 3, 2015 11:25am
Generate Upsell Revenues, Increase Guest Satisfaction & Motivate Front Office Teams
MINNEAPOLIS, MN — November 3, 2015 . . . Continuing its worldwide expansion and accelerated growth in the U.S., TSA Solutions has helped InterContinental Hotels & Resorts (IHG) achieve stellar performance in three key markets, demonstrating the value of strategic upselling to generate revenues, increase guest satisfaction and motivate Front Desk associates.
In less than a year since implementing TSA’s upselling program, the InterContinental Buckhead Atlanta had an upselling revenue increase of 146%, positively impacting overall guest room revenue. In that same period, upselling revenues at the InterContinental Mark Hopkins in San Francisco more than doubled. Moreover, at the InterContinental Times Square, TSA is credited with helping increase guest satisfaction thanks to enhanced matching of the Hotels’ rooms with the guests needs.
Samara Fernandez. IHG’s Area Director of Revenue Management based in Atlanta, said, “Partnering with TSA provides numerous benefits in addition to maximizing revenues on upselling opportunities. TSA’s automated tools have significantly streamlined the incentive payout for upsells, allowing for a quick turnaround, which highly motivates the Front Office team. The training sessions, both online and at the property level, are highly energizing and combined with TSA’s online platform provide excellent tools to associates to empower them to drive upsells.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
Klaus Kohlmayr, TSA’s Chief Commercial Officer, said, “We are delighted to contribute to the success of IHG through our upselling programs, in the U.S. and worldwide.” He concluded, “With IHG partners now in Atlanta, New York, San Francisco and Washington D.C., it’s especially gratifying to see the positive impact on revenue and personnel our programs have had in these dense, highly competitive markets. We look forward to continuing to adding more IHG hotel partners in the U.S., and expand our partnership with IHG branded Hotels worldwide.”
TSA Solutions was founded in Singapore in 1987. Since then, it has developed into a full service upselling provider that helps some of the world’s most distinctive properties increase revenues and guest satisfaction through a combination of online tools, performance management reporting, consulting and training.
For more information, visit www.tsa-solutions.com.
Tags: tsa solutions,
front desk upselling,
TSA Solutions is the worldwide leader in hotel upselling solutions. TSA helps nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable increases in incremental revenue and RevPAR - capturing more than $200 million USD in annual incremental revenue, with an average ADR increase of 2%. With no upfront investment cost for the majority of its programs, TSA’s technology, training, and performance management tools also supports hotels’ efforts to increase guest satisfaction and boost personnel retention.
TSA is also building intuitive new technology applications to drive business for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.
TSA continues to evolve its solutions to support hoteliers in capturing even more incremental revenue, with programs in reservations, sales, restaurant/bar.
Founded in 1987, TSA Solutions is headquartered in Singapore and maintains operations throughout Asia-Pacific, the Middle East, Europe and North America.
Contact: Marjorie Gonzalez
Contact: Michael Frenkel, MFC PR
Measuring and Incentivizing Front Desk and Reservations Upselling
If You Don't Give Guests What They Want They'll Go Elsewhere
Local Measure Helps Canada's Group Germain Hotels Double Guest Interaction, Personalize Service, and Cut Response Rates During Stays
UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction
Callaway Gardens Implements Guestware
Nine Ways to Build Trust and Win the Sale
Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds
TSA Partners with Movenpick Hotel Riyadh on a Comprehensive Upselling Program
TSA Solutions Announces Jill Cully as Vice President of Sales, Americas
TSA Partners with Copthorne Hotel Dubai, to Increase Upsell Revenue by 400% in Less than a Year
TSA Solutions Announces Geoffroy Meyer as Director Business Development, Southwest Europe
TSA Enables Marriott Moscow Novy Arbat to Achieve Close to 4% RevPar Impact in Less than Two Months
TSA Solutions Supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams
TSA Solutions Partners with PHG to Add Meritage Collection Hotels to its North American Portfolio
Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016
TSA Solutions Grows Rapidly by Helping Hotels Boost Revenues through Strategic Upselling
TSA Solutions Expands in North America
TSA Solutions Adds the Tangla Hotel Beijing to its Growing Portfolio of Over 100 Hotels in China
Chelsea Hotel Toronto Doubles Upsell Revenue After Implementing TSA Solutions' Front Desk Upselling
Study Confirms Average 30% Revenue Drop for Hotels that Discontinue TSA Solutions’ Upselling Program
Please login or register to post a comment.