Training Your Hotel Staff on a New PMS Should Take Minutes, Not Days
February 6, 2018 9:51am
By Jos Schaap
Time is an incredibly valuable currency, especially in the hospitality world. Running a hotel effectively requires efficiency and guest-focus to always be top of mind — which means your staff, internal processes, guest observations (and more) all have to be firmly intact, supported and operating smoothly to ensure ongoing success. While aiming to work smarter, not harder, hoteliers frequently find themselves searching for advanced solutions to enhance daily operations and streamline management efforts. After all, the more time these solutions can save a hotel, the better.
This is where the consideration of PMS solutions comes into play, as hoteliers are faced with the choice between the new generation of property management systems and older, legacy systems. The ideal PMS system will help you raise service levels, drive revenues, reduce costs, and ultimately change the way you connect with your guests. So which PMS will achieve that most effectively? New school hotel technology.
High Turnover Calls For PMS Tools That Make Onboarding Easy
The hospitality industry has long been known for high staff turnover rates and a high volume of employees fitting a younger demographic. Some studies measure the turnover between 31% and 34% as the industry norm. Other studies show employee turnover rates level among non-management hotel employees are up to 50%. This places additional importance on the on-boarding process each hotel has in place, demanding systems and processes that are easy for new staff to learn and master as they embrace their new role.
Legacy and current PMS solutions are often limiting in this capacity, as they tend to be rather difficult and time consuming to learn, even when these solutions offer cloud-based or mobile versions. This creates a need for external trainers to come onsite simply to train staff on a solution that, quite frankly, often isn’t intuitive enough to keep up with the demand of modern day hotel infrastructure. In fact, this has become a common complaint amongst industry professionals over the years —.
Hotel staff are increasingly younger and more tech-savvy- with a preference for mobile devices. They will not only respond and adapt positively to technologically forward solutions that prioritize ease-of-use, but it will reduce the pressure on management to set aside additional time for extensive system training whenever they bring on a new hire. After all, training your staff on your new PMS should take minutes, not days.
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Jos has a 20+ year track record in hotel software technology. He began StayNTouch with the vision of re-inventing the hotel PMS technology; making it simple, mobile and transitioning the software to the cloud. Prior to StayNTouch, Jos spent 17 years at MICROS Systems Inc. (Now Oracle Hospitality), as a Senior Vice President in charge of global product development and strategy for the Lodging and eCommerce divisions. During his tenure, MICROS’ hospitality products became the global market leader growing the company’s revenues from less than $300 million to $1.1 billion. Jos was responsible for introducing a number of new products enabling MICROS to enter all hospitality segments from limited to full-service hotels. Connect with Jos on linkedin.com/in/josschaap.
StayNTouch is a “Software as a Service” hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 85,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, First Hotels, Modus hotels and the Fontainebleau Miami Beach.
To learn more watch our video "THE NEW WAY... TO HOTEL!"
Contact: Frewoini Golla
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