The Power of Owning Your Work: Leadership & Service Excellence with Bryan K. Williams
October 12, 2015 9:32am
There is something very special about seeing someone who cares about what they are doing, how they are doing it, and who they are doing it for. In this week’s video clip, listen as Bryan discusses an experience he had with a phenomenal team member from Whole Foods.
Some people mistakenly believe that exceeding expectations is a gradual step up from meeting expectations. It is not. They are actually two…different...things. If you want to exceed, then you must intentionally think of ways to exceed. Those who own their work always look for ways to exceed.
Contact us to learn how you can bring Dr. Williams into your organization. You will receive a complimentary module from our popular BWTV Video/E-Learning series! Which features 3-minute videos of Bryan, multi-media lessons and discussion guides.
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Dr. Bryan K. Williams is the creator of the popular BWTV training series, and the author of two books: Engaging Service: 22 Ways to Become a Service Superstar and Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations. Bryan's passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. His company's online store includes a growing collection of customer service products that are well-suited for your training library.
Contact: Bryan Williams
BWTV is an acclaimed online training library, featuring the popular service concepts of Dr. Bryan K. Williams. All training modules feature short training videos (2-3 minutes each), discussion guides and quizzes. The goal of BWTV is to equip individuals, teams and organizations with training that is engaging, dynamic and educational. BWTV is the ideal solution to not only build, but to sustain a culture of service excellence.
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