Texas Strong, Houston Hotel Operators Still Keeping Doors Open to Support Hurricane Harvey Relief Efforts
November 28, 2017 1:09pm
Without Power and Water, Houston Operators Worked To Keep Guests, First Responders, and Staff Safe
Markham, Ontario – November 28, 2017 – “All the stories you have heard about hurricane Harvey are true. The devastation was terrible. We had serious flooding at our MCM Elegante’ Hotel in Beaumont.
“We were full during the storm and we’re still full,” said Ed Lasater, President of the MCM Family of Hotels.
“There were so few rooms available in Southeast Texas during Hurricane Harvey that we kept our doors open.”
When The National Weather Service warned Houston residents and businesses on August 28 that “this event is unprecedented and all impacts are unknown and beyond anything experienced,” many South Texas hoteliers were prepared to keep their doors open and shelter local residents.
“We have been through three hurricanes since we acquired our Beaumont hotel in 2004 and our disaster preparedness team was ready for Harvey.
“We lost power, but when it came up our Maestro property management system came up perfectly with it,” said Lasater. “Our GM Steve McGaha and his entire team did a great job during the storm and after. Our owners also made a large donation to Red Cross aid to hurricane victims. We were fortunate to be able to give this year. Red Cross is a very effective channel for aid.”
Ten MCM Hotels with more than 2,000 rooms in 3 states use Maestro.
The company installed Maestro Multi-Property Management to tie MCM’s hotels together on one database for more effective cross selling and centralized CRM.
“There is good reason to be proud of our industry,” said Maestro PMS President Warren Dehan. “Hotel operators have always shown a spirit of hospitality and assistance during periods of hardship. If people need shelter or a warm bed they will be welcome at a hotel.
“We followed hurricane Harvey’s impact on our Houston clients. Maestro’s support team responded to many help calls in several hard hit areas.”
Dehan noted that Schlitterbahn Resorts uses Maestro PMS at 3 properties on the Gulf Coast. “They did a great deal to help their communities during the storm.
“We are proud to be partnered with them and play a small role in helping them help others.”
“Our Schlitterbahn Waterpark Resort in Corpus Christi kept its doors open during the storm to provide rooms for FEMA and other emergency first responders,” said Winter Prosapio, Corporate Director of Communications and Government Relations.
“The communities around us were hit very hard. One neighboring Gulf town lost all its businesses. Our New Braunfels resort sheltered families and friends who could not return to their homes in Houston. We have learned to always be ready to help out during storms like this.
“Our Gulf Coast resorts prepare by stocking up emergency supplies.”
Schlitterbahn Resorts contributed to post-Harvey relief by offering ‘Texas Strong Tickets’ at their waterparks.
“All our ‘Texas Strong ticket’ proceeds went to support rebuilding efforts.”
Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.
Tags: maestro pms,
hotel management software,
guest loyalty system,
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
Contact: Macarena Lorenzini
Contact: Julie Keyser-Squires, APR, Softscribe Inc.
10 Effective Social Media Marketing Tips for Hoteliers
Maestro Multi-Property PMS and Complete Module Integration Strengthens Preference- Based Marketing, Enhances Guest Experience, Drives Overall Efficiency
Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap
Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents Get Powerful Mobile & App Based Profitability Tools
Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out
"Our Operation Is Effortless and Guests Feel It" - Success Stories By Maestro PMS Clients from Large Scale Resorts to Boutique Indies
Maestro PMS Integrated Guest Loyalty System Gives Independent Property Groups A Brand Loyalty Advantage
Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty
Maestro PMS Earns Repeat Business from Clients with Growing Portfolios
Maestro PMS eLearning Simplifies Training, Boosts Staff Productivity for Independents
The Common Online Guest Journey Begins With Only a Room Booking - Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities Booking for Independents
HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces
Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC
Pursuit Selects Maestro Web Multi-Property PMS for 15 Properties Totaling 1,400 Rooms
The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking
Maestro PMS Thought Leadership: How Independents Boost Revenue with OTA Connections, Yield, Online Packages, and Direct Booking
Legacy Systems are so Yesterday, Join the Reigning King – the Cloud PMS!
Maestro PMS Housekeeping App Personalizes Guest Engagement
Maestro PMS Expands to Larger State of the Art Offices in Support of Unprecedented Client Growth
Please login or register to post a comment.
December 7, 2017 11:25pm
Texas Strong, Houston Hotel Operators Still Keeping Doors Open to Support Hurricane Harvey Relief Efforts. i like that’s article.. interesting and useful for me.