Successful Selling: Use Differentiation to Capture More Customers
June 1, 2016 2:47pm
By Katie Scheer
For hotels, the competition for securing sales and catering business is at a high. This record-breaking level of competitive demand is not forecasted to stop any time soon, so what can hotels do to maximize the amount of business that they reel in? Differentiation is key.
Differentiation can take form in many different ways. Here are the top ways to get noticed and to intrigue every prospect so much that they secure business with you:
To support each of these ways to be differentiated, it is most important that your professionalism is enhanced by your authentic desire to help and best serve your customers. Have purposeful conversations and make the customers feel like they are special. Because…
Put differentiation in action now so you can feel the successful impact of snagging more (most!) business. You've got this!
Since May, 2002, Katie Scheer, co-author of ProLearning Blog, has been with ProSolutions (hospitality consulting, training, and evaluation experts). As the Vice President, she leads ProSolutions operations, sales and marketing, network and revenue management, new customer initiatives, and corporate strategy. She takes the success of ProSolutions very seriously and is very passionate about helping other companies to also achieve optimal success. ProSolutions has helped major hotel companies to uncover customer service opportunities and greatly increase their sales and revenue, and they have built customized training and certification programs that enable companies and hotels to take their teams to the next level in performance.
Contact: Katie Scheer
The ProSo Method to Achieving Service "Wows"
3 Steps to Positive and Memorable Customer Interactions
3 Tips for Risk Taking
Two-Minute Tune-Up: Don't Keep Your Customer Guessing What's Next
Questioning Skills: Learn How to Work Smarter, Not Harder
A Tale of Two Hotel Experiences
Happy Customers = Increased Sales
Would You Buy From You?
Deliver QUALITY Customer Experiences to Your Customers
Arnold Palmer ~ A Life Well Played
5 Ways to Make Customers Feel Good
10 Targeted Ways to Help Your Customers Fall in Love with Your Business
Customer Service: Say This, Not That
Reinvent Your Customer Service to Make it Fun
Attitude is Everything
To Rock At Customer Service, You Need To Know These 8 Statistics
Another Take on Hospitality Trends for 2015
Get on Social Media & Don't Make These 4 Mistakes
5 Simple Steps for Sales Calls
3 Steps to a More Focused Service Delivery
Please login or register to post a comment.