StayNTouch Rover™ PMS Expands Guest Communication Features with Integration with Checkmate
August 17, 2016 6:19am
StayNTouch announces a robust two-way interface with Checkmate
Bethesda, MD – August 17, 2016 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce a new integration between Rover™, its Cloud-based PMS and PMS Overlay, and real-time messaging specialist, Checkmate. StayNTouch Rover’s interface with Checkmate allows hotel guests to be notified by text message of PMS events such as check-in and check-out.
Checkmate, recently acquired by TrustYou, allows hotels to actively engage guests before they arrive and while they are on-site in real-time through SMS, email, Facebook Messenger and other communication methods. Integration with StayNTouch Rover™ means that guests can now quickly and immediately communicate with staff and manage their stay once checked in.
“At StayNTouch, we strive to re-think the traditional hotel experience for both staff and guests in order to make the experience efficient and convenient for both parties,” said Jos Schaap, CEO and Founder of StayNTouch. “Checkmate’s solution is a catalyst for improved, timely and relevant staff/guest communications and is in perfect alignment with our goals. Through the PMS-event driven triggers, Checkmate now can initiate guest conversations automatically on behalf of the hotel.”
TrustYou's Chief Revenue Officer, Ellis Connolly, commented, “TrustYou’s model is improve the hotel experience for every guest. Adding our guest feedback products into technologies that are at the core of hotel operations is one way in which we’re able to deliver on the mission, enabling hotels to provide a higher level of service..”
Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Mobile PMS with a suite of tablet-based solutions.
The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience.
Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.
StayNTouch partners with many of the most forward thinking brands in the industry, including Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach. To learn more watch our video "THE NEW WAY... TO HOTEL!"
Learn more by visiting www.stayntouch.com.
Contact: Karen O’Neill, Vice President of Sales & Marketing
+1 301 476 4222
TrustYou, the world’s largest guest feedback platform and parent company to Checkmate, provides hotels with the insights they need to improve their hotel product and market their value to future guests. With 95% of travelers reporting that they read reviews before making a booking decision, the impact of guest feedback is more important than ever. TrustYou analyzes hundreds of millions of hotel reviews, surveys, and social comments scattered across a vast, fragmented market and transforms this content into actionable insights for 500,000 hotels. This enables travel sites to improve the trip planning process and hotels to optimize their service and influence bookings on scale.
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