Close

Cart

Total $0.00

Checkout

StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations

Trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology and constant connection has become an essential tool in today's hotel market

Bethesda, MD  (July 19, 2017)StayNTouch®, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring infographic yet - titled Keeping Up With Hotel Guest Expectations. This infographic lays out the trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology has become an essential tool in today's hotel market.

To satisfy this enormous appetite for technology, hotel companies of all sizes must be relentless in their efforts to improve experiences at every touchpoint. In fact, two thirds of consumers (68%) say it is somewhat or very important that companies they interact with are seen as a technology leader (Salesforce Mobile Behavior Report 2015) and according to Phocuswright, 64% t of U.S. hotel guests said it is “very or extremely important” for hotels to continue investing in technology to enhance the guest experience.   And with the rising mobile adoption, hotel engagement and messaging needs to reach guests on the mobile platforms where they’re spending their time.

Highlights of the infographic include:

  • The unstoppable rise of mobile
     
  • Impact of social media and guest reviews
     
  • Expectations for messaging, notifications and chat
     
  • Revenue and service potential of personalized offers
     

With guest expectations higher than ever due to technology, the pressure is on for hotels to keep up with tech-savvy, always-on consumers—or risk getting trampled by the competition. Hotel brands investing in the latest technologies that enable customization, social engagement and on-the-go access through mobile devices will be able to increase market share, drive more onsite spend and foster good reviews that keep guests coming back.

To download the Keeping Up With Hotel Guest Expectations infographic, please click here or visit http://go.stayntouch.com/KeepingupwithHotelGuesttechExpectations_ContentLandingpage.html

About StayNTouch®

StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require.

StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.

Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests.

StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.

For more information, visit www.stayntouch.com.

Unless indicated otherwise, all trademarks and service marks herein are trademarks of StayNTouch, Inc. or an affiliate thereof. 

Contact: Frewoini Golla

frewoini@stayntouch.com / 301-799-3280

Related News

Service Excellence and the Hotel Industry is in our DNA

StayNTouch Presents an Insider's Look at How to Evaluate Your Hotel Tech Provider

StayNTouch Reveals 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! [CHECKLIST]

Software as a Service? Better Focus on the Service!

SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool

Service and Reputation Go Hand in Hand: Tech Suppliers and Hotels Need to Work Together

StayNTouch Implements Its PMS at Filament Hospitality

Why Do Companies Give up on Customer Service as They Grow?

IBC Introduces 'Omni' and 'Optima' Membership Packages

Guest Engagement and the Customer’s Digital Journey

StayNTouch Releases E-Book: The New Guest Experience Reality - From Millennials to Mobile - What Today's Guests Really Want

The Most Important Question Every Hotel Should Ask of Their Hotel Software Providers

StayNTouch, SHR, and Rainmaker Announce Webinar to Optimize Connectivity between Hotel PMS/CRS/RO

So Many Hotel Software Systems, So Little Time: How to Choose the Best PMS for Your Needs and Budget

StayNTouch and MGM Resorts International Redefining Hotel Check-in on the Las Vegas Strip and Beyond

The Secret to Giving Hotel Guests What They Want

Move Over Information Age - This is the Age of Experience

Travel Tripper, StayNTouch and SnapShot Reveal How to Build the Perfect Hotel Tech Stack in New Webinar

These Major Trends Are Changing the Hospitality Industry, as You Know It

StayNTouch Partners with Orchard International Group

All News »

Please login or register to post a comment.