The Dewberry Transforms the Guest Experience with the help of the StayNTouch Mobile PMS
Bethesda, MD – August 3, 2016 . . . StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it’s partnership with The Dewberry, a 155-room hotel on Charleston, where it has deployed its Rover PMS™, Rover Housekeeping™ and Zest™ products.
To provide guests the choice in check-in and check-out methods, The Dewberry has Rover PMS™ running on Windows Surface devices at the front desk and on staff tablets throughout the hotel. The housekeeping staff employ the Rover Housekeeping™ feature of the PMS and the hotel will roll out Zest Web™ shortly to allow guests to check in and out using their smartphone.
“The StayNTouch system is extremely flexible and versatile,” said Matthew Marcino, Director of Operations at The Dewberry. “We were able to configure it to match our exact needs, and being cloud-based, we are able to use it on a wide variety of devices. Now we are able to walk with our guests through our “Living Room” lobby and give them a short tour while we are checking them in on the tablet in our hands. The system facilitates a greater level of guest engagement than traditional systems – we can even enter their guest preferences into the PMS as we walk with them.”
StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:
- Rover PMS™: A fully cloud-based, Next Generation PMS that fits on every device, optimizing all aspects of hotel operations – from groups to housekeeping to revenue management. Simple monthly pricing includes training, integration and configuration.
- Zest™: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
“We are delighted to be partnering with The Dewberry,” said Jos Schaap, CEO-Founder of StayNTouch, “The hotel has been able to put a greater emphasis on guest engagement through the deployment of StayNTouch Rover PMS™. The Dewberry partnership demonstrates the ability of a mobile, cloud-based PMS to produce real differentiation in service level delivery in the hospitality marketplace.”
Since its inception in 2013, StayNTouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.
