Setting the Record Straight on Mandatory Resort Fees
June 29, 2016 1:19pm
The hotel industry prides itself on offering an array of amenities and services to ensure guests have what they want and need from their travel experience. Transparency and guest satisfaction are at the core of the industry’s business model. Making sure guests have all the necessary information prior to booking their room is paramount.
That’s why the hotel industry provides guests full disclosure for mandatory resort fees charged up front. Mandatory resort fees were created in an effort to provide consumers with the best value by grouping amenity fees into one cost. This practice aligns with guidance introduced by the Federal Trade Commission (FTC) in 2012.
Consumers Want Transparency Across all Online Booking Channels
Learn more on Mandatory Resort Fees
mandatory resort fees
Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all segments of the 1.9 million-employee U.S. lodging industry, including hotel owners, REITs, chains, franchisees, management companies, independent properties, bed and breakfasts, state hotel associations, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides focused advocacy, communications support, and educational resources for an industry of more than 53,000 properties generating $176 billion in annual sales from 5 million guestrooms.
Contact: Katie Longo
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