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As the new Home-2-Suites by Hilton in downtown Indianapolis neared completion, managers discovered the building had no cellular coverage; RoamBOOST saved the day

Boston, Mass. — May 24, 2016 — When Good Hospitality Services (GHS) began its final countdown to the opening of its Home-2-Suites by Hilton in Indianapolis last month, they noticed a problem. The 108-room, seven-story historic building had no cellular coverage. In today’s constantly connected world, that was not acceptable for ownership. Just as the group was deliberating possible solutions, Josh Latham, regional vice president of sales for RoamBOOST, called GHS’ Corporate Director of Operations Tim Herzog.  The full scope of the problem became apparent and RoamBOOST’s distributed-antenna system (DAS) proved to be the perfect solution.

The RoamBOOST DAS uses a network of bi-directional antennas that are placed strategically inside a hotel (in corridors, common areas and meeting spaces) or outdoor across recreational areas (such as pool, golf courses, tennis courts, etc.) to address signal strength issues – or lack of a signal altogether. The system proactively removes any obstacles that could potentially interfere with mobile calls or data transactions. In this passive DAS environment, the system works by taking an existing mobile signal and amplifying it throughout problem areas of a hotel. The solution can target specific areas as small as 5,000 square feet up to entire multi-site, multi-story properties. For larger installations, RoamBOOST would work in an Active DAS environment, which connects the building directly to the carriers’ signal source.

“Josh reached out to me at just the right time,” Herzog said. “I was losing sleep over what we were going to do without cellular service. We spent considerable time and energy renovating the property – paying close attention to maintaining the historic integrity of the building. Lack of cellular service was something that we didn’t anticipate. RoamBOOST was the exact solution we needed.”

The turn-key installation – from site assessment to design and installation – went smoothly, Herzog said. RoamBOOST delivered a seamless system that allows guests to use all their 3G voice and 4G data throughout the hotel, while maintaining the historic integrity of the lobby’s decorative ceilings.

“The antennas look terrific — guests don’t even know they are there,” Herzog said. “The crew came in and worked more quickly than we expected. We truly appreciate RoamBOOST’s willingness to work closely with us and accommodate our opening date.

“We couldn’t be more pleased with the way the system works,” he added. “Guests are unaware we needed to add this to the building. RoamBOOST’s system is everything we wanted — a system you did not have to think about or manage.”

Pam Angelucci, RoamBOOST senior vice president of operations, said she is thrilled that her team was able to help GHS keep the opening of its Home2Suites by Hilton Indianapolis hotel on track.

“With the tight turnaround and historic importance of the building, our designers and installers had to be quick, efficient and careful – but those very qualities are what makes RoamBOOST stand out,” Angelucci said. “We’re glad our straight-forward system is working so well. It’s our goal to have happy, satisfied customers, and we’re proud to count Good Hospitality Services among them.”

About RoamBOOST

RoamBOOST is a scalable Distributed Antenna System (DAS) solution for hotels that solves in-building cellular coverage problems throughout a property or in targeted areas. RoamBOOST is a division of RoamingAround, a provider of mobile engagement solutions designed specifically for the hospitality industry. Today, your guests live their lives on their mobile devices, and that's precisely where you need to reach them—before someone else does. From large conference hotels and upscale resorts to independent, intimate boutique properties, RoamingAround's powerful mobile engagement options can be customized for your property's individual goals and feature vital customer profile and back-end tracking tools for predictive analysis and measurable results. More information can be found by visiting www.RoamBOOST.com.

Contact: Barb Worcester, PRPro

barbw@prproconsulting.com / 440-930-5770

About Home-2-Suites By Hilton

Home2 Suites by Hilton is a mid-tier, all-suite extended-stay hotel featuring contemporary accommodations and customizable guest room design. This member of the Hilton Worldwide portfolio of hotels offers an affordable price point within the extended-stay segment, targeting both business and leisure travelers. Launched in January 2009, Home2 Suites by Hilton was the first new brand introduced by Hilton Worldwide in 20 years. Home2 Suites hotels are 100% franchised.

About Good Hospitality Services

Good Hospitality Services, Inc. provides management services to four ownership groups and more than 20 hotels throughout Midwest, Iowa, and Florida.  These sites include relationships with all the major brands, such Hilton, Marriott, IHG, Wyndham, and Choice Hotels.  Because GHS has adopted a market driven approach, it has allowed the company to excel regardless of the brand represented or the geographic market served. Whether it is supporting efforts in sales and marketing, revenue management, accounting through centralized services, human resources, or general hotel operations, the company is there to ensure successful outcomes.  

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