New York City’s Skyline Hotel Using ALICE for Back of House Insights and Front of House Peace of Mind
January 5, 2017 4:34am
New York, NY -- Hotel operations platform ALICE announces The Skyline Hotel, in New York City’s storied Hells Kitchen, is using ALICE for back of house insights and front of house peace of mind.
Before ALICE, The Skyline Hotel relied on manual records of staff activity and guest requests. This left many unknowns when it came to back of house operations, particularly in the realm of maintenance; the hotel had no records of service needs, and no organized way to know which products were working or not working, or how often things needed to be fixed.
Because the ALICE platform is mobile and updates to requests can be made by any staff member in real-time, ALICE has transformed the hotel’s maintenance operations. Now, by logging all maintenance activity in ALICE, The Skyline Hotel can, for the first time, identify patterns in product performance and make informed decisions about resource allocation and product choices.
Using ALICE to record maintenance activity also means front of house staff have full visibility to the status of maintenance requests. Now, when a guest comes to the front desk to ask if their sink was fixed, for example, the front desk agent no longer has to make a series of phone calls to find out whether the maintenance team successfully addressed the issue. With ALICE, the agent can tell the guest instantly and with complete confidence that the fix either has or hasn’t been made. This visibility gives front of staff valuable peace of mind and improves the level of guest service the staff can provide.
The Skyline Hotel’s General Manager Mark Hurewitz is very pleased with the flexibility and customizability of the ALICE toolset, and how attentive ALICE’s customer support has been in creating a system optimized for the hotel’s needs. “Every single person we’ve met at ALICE has been top notch” Mr Hurewitz added.
“We’re delighted the Skyline staff are finding so many ways to improve their operations back of house with ALICE,” said Justin Effron, co-founder and CEO of ALICE. “But we’re particularly proud they’re so impressed by our customer success team. Hiring former hospitality professionals with exceptional customer service skills is a point of pride for us. We look forward to continuing this great relationship with The Skyline Hotel.”
ALICE offers a multi-tiered suite of solutions for hotels:
ALICE's solutions are in place in hundreds of hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.
hotel operations technology,
Provide consistently excellent service. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to improve guest satisfaction. ALICE Suite brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is fully integratable with PMS, POS, and all other third party management systems. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.
Contact: Lola Feiger
ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region
Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort
What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?
Transitioning Operations From Analog To Digital Has Been “Beyond Successful,” Says Clearwater General Manager
AI Now Available to Thousands More Hotels Via Cloud5 and Go Moment Partnership
How the World’s Best Hotels Leverage Guest, Staff, and Concierge Technology
How Safe Are Your Guests? - Room Safes - An Expected Amenity
Cloud5 Streamlines Guest Engagement with Volara Partnership
SmartFridge - A New Supercool Product by Minibar Systems
The Top 5 Questions Hotel Companies and Tech Suppliers Need to Ask When Looking for a Development and Consulting Partner
The Insider's Guide to HITEC
Minibar Systems and Acentic Deliver Unique Bundled Solutions of In-Room Entertainment and Retail Revenue Capture
Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies
Is the App Dead? And Should You Be Texting with Your Guests (Instead)?
How the Staff of a Midtown Manhattan Boutique Hotel Became Even More Productive Without Radio Communication
You're Invited to Rethink Your Hotel Technology with ALICE & Duetto
Hotel Marketing Isn’t Just About Planning & Booking
Your Guests’ On-Property Experience Is Your Best Marketing
A Popular Colorado Ski Resort Looks to Hotel Management Technology to Please Staff and Guests
Industry Leader ALICE to Launch Three New Products at HITEC 2017
Please login or register to post a comment.