New York City’s Skyline Hotel Using ALICE for Back of House Insights and Front of House Peace of Mind
January 5, 2017 4:34am
New York, NY -- Hotel operations platform ALICE announces The Skyline Hotel, in New York City’s storied Hells Kitchen, is using ALICE for back of house insights and front of house peace of mind.
Before ALICE, The Skyline Hotel relied on manual records of staff activity and guest requests. This left many unknowns when it came to back of house operations, particularly in the realm of maintenance; the hotel had no records of service needs, and no organized way to know which products were working or not working, or how often things needed to be fixed.
Because the ALICE platform is mobile and updates to requests can be made by any staff member in real-time, ALICE has transformed the hotel’s maintenance operations. Now, by logging all maintenance activity in ALICE, The Skyline Hotel can, for the first time, identify patterns in product performance and make informed decisions about resource allocation and product choices.
Using ALICE to record maintenance activity also means front of house staff have full visibility to the status of maintenance requests. Now, when a guest comes to the front desk to ask if their sink was fixed, for example, the front desk agent no longer has to make a series of phone calls to find out whether the maintenance team successfully addressed the issue. With ALICE, the agent can tell the guest instantly and with complete confidence that the fix either has or hasn’t been made. This visibility gives front of staff valuable peace of mind and improves the level of guest service the staff can provide.
The Skyline Hotel’s General Manager Mark Hurewitz is very pleased with the flexibility and customizability of the ALICE toolset, and how attentive ALICE’s customer support has been in creating a system optimized for the hotel’s needs. “Every single person we’ve met at ALICE has been top notch” Mr Hurewitz added.
“We’re delighted the Skyline staff are finding so many ways to improve their operations back of house with ALICE,” said Justin Effron, co-founder and CEO of ALICE. “But we’re particularly proud they’re so impressed by our customer success team. Hiring former hospitality professionals with exceptional customer service skills is a point of pride for us. We look forward to continuing this great relationship with The Skyline Hotel.”
ALICE offers a multi-tiered suite of solutions for hotels:
ALICE's solutions are in place in hundreds of hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.
hotel operations technology,
Provide consistently excellent service. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to improve guest satisfaction. ALICE Suite brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is fully integratable with PMS, POS, and all other third party management systems. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.
Contact: Lola Feiger
Industry Leader ALICE to Launch Three New Products at HITEC 2017
Renowned Sonoma Hotel & Spa Came for Guest Texting, Stayed for Radio-Free Operations
There’s a New Star in Town at SIXTY Beverly Hills
Paragon of Adaptive Reuse - Brooklyn’s Wythe Hotel - Continues its Transformation with Technology
Hospitality Technology Veteran and Wellspring of Energy Wendy Zapach Joins ALICE as Director of Sales, North America
4 Ways Concierges Can Use Technology to Craft the Guest Experience
A Pair of Midtown New York City Boutiques Upgrade Their Operations
How Concierge Technology Helps a Standout Concierge Team “Iron Out the Kinks”
5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work
Hotel Staff Technology Introduced at a Hollywood Icon
“No One Can Drop the Ball:” How Using Hotel Technology is Increasing Staff Efficiency and Improving Team Communication at the Radisson Hotel El Paso
Why We Made Package Management a Distinct Component of Our Concierge Technology
“There Are Only So Many Outlook Calendar Notifications You Can Send Yourself”
How Technology Helps A Lean Celebration Suites Staff Deliver Service Like a Team Many Times Its Size
"A Little Bit of Magic in the Everyday:" How ALICE Concierge Helps This Nashville Concierge
Corigin Real Estate Group Selects Operations Platform ALICE to Deliver Hospitality and Convenience to their Residents and Staff
Just Released: The Guest Experience in Today’s Digital Hotel
Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen
Curaçao’s Floris Suite Hotel - Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE
New York’s Nolitan Hotel Improves Their Engineering Operations with ALICE
Please login or register to post a comment.