Maestro PMS Housekeeping App Personalizes Guest Engagement
March 22, 2017 2:26pm
Automated “Room is Ready” Text Message Gets Guests into Their Room Faster via Integrated Hotel Management Software App
Markham, Ontario, March 22, 2017 – How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.
Scenario: A guest arrives at the hotel. The room is not yet ready.
Then the guest receives a TEXT: “Your Room is Ready.”
Room Status Updates via Staff Handheld Devices and Maestro Front Office hotel management software.
Maestro’s solution to this familiar issue is its integrated mobile app that lets room attendants update the room’s status in the Maestro Front Office hotel management software from their handheld device.
When Maestro’s Front Office gets the new status it automatically texts guests that their room is ready.
Maestro PMS is the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups.
Customers asked for a simple, effective way to engage with guests. Maestro PMS developed it.
Warren Dehan, Maestro PMS President, said, “Several Maestro clients asked us to develop a simple, effective way to engage with guests to let them know the minute their room is ready.”
Mobile natives rely on their handhelds. Maestro PMS empowers hotel staff to do likewise.
“Travelers today are mobile natives who rely on their handheld. To engage guests where they communicate, we integrated our housekeeping app with Maestro Front Office.
“Pick up your key.”
When a room attendant finishes inspecting a room, they use the app to update the room’s status in the Front Office. This automatically triggers a text message to the registered guest that they can pick up their key.”
At Breezy Point Resort, a Personal Guest Connection via Maestro’s Housekeeping App.
“We provide Maestro’s Housekeeping App to appropriate staff,” said David Spizzo, Assistant General Manager and Vice President of Breezy Point Resort.
“It’s a great tool.”
“On the housekeeping side, it lets our inspectors instantly update a room’s status in Maestro. When a registered guest’s room is clean, the system sends them a text saying ‘Your room is now available. Please come by the front desk to pick up your keys.’ It is a great tool to connect with guests personally to deliver something they want.”
The property purchased inexpensive Kindle Fire tablets for on-property use by housekeeping staff.
Breezy Point provides the app to managers on their own devices. “Maestro’s Housekeeping App saves us time and lets us engage guests on their handheld. The solution adapts perfectly to small-screen smart phones, or tablets. It does a great job for Breezy Point Resort.”
Maestro’s new Housekeeping App runs on any mobile device, including iPhone, Android, Windows Handheld and tablets.
For maximum flexibility the app can be used with hotel-provided handhelds or with a housekeeper’s own device.
The app manages PMS updates such as ‘attendant in room,’ vacant/occupied, clean/dirty, or property configurable room statuses. The Housekeeping App is easy to install and use and relies on the property’s wireless network without dependence on an internet connection.
Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.
Click here for more information on how to reserve, engage and socialize with Maestro PMS.
Tags: maestro pms,
hotel management software,
guest experience measurement,
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
Contact: Macarena Lorenzini
Contact: Julie Keyser-Squires, APR, Softscribe Inc.
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