Leading Hospitality CRM Firm Seeking an Implementation & Training Specialist
April 19, 2016 9:57am
This is a great opportunity to join Guestware as an Implementation and Training Specialist, and be part of a team providing world-class training and implementation services for our customers. Guestware is a unique Customer Relationship Management (CRM) software solution designed specifically for the hotel industry. Leading hotels and hotel management companies use Guestware at the property and enterprise level to manage guest loyalty, guest recognition, service delivery and facilities maintenance. We provide implementation services and training for a global client base.
We are looking for an individual with experience in delivering on-site training for a software company. Exceptional communication skills and the ability to understand and confidently deliver training for Guestware’s products are important. Previous experience working in an operational or management capacity at a hotel is preferred.
This position provides an opportunity to travel globally conducting on-site training for our hotel customers, while overseeing the successful launch of the Guestware solutions. We offer a competitive compensation and benefit package which includes a bonus and profit sharing program with a history of outstanding performance. This position will be located at our company headquarters in downtown Seattle.
The Implementation & Training Specialist is responsible for traveling to the hotel properties to setup the initial Guestware system configuration, train the hotel staff, and oversee the “go live” process. The Specialist will learn all aspects of the Guestware product and be prepared to present the benefits and usage of the various modules. They will work closely with the Guestware Support team to resolve any issues that arise during the course of the implementation. The Specialist will be responsible for creating an exceptional implementation experience for our customers.
Approximately 75% to 85% of an Installation & Training Specialist’s time could be spent at the customer sites, including international locations. Travel will take you to upscale hotels around the world including Asia, Middle East, Europe and South America. This position offers a great opportunity to see many interesting places while being continually challenged.
Interested candidates please email Human Resources at firstname.lastname@example.org.
Guestware - a comprehensive CRM software solution designed specifically for the hotel industry - collects, manages, and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies.
The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to www.guestware.com or call 888-50-GUEST
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