Close

Cart

Total $0.00

Checkout

By Lisa McCreary | GCommerce Solutions | Search Marketing Manager

We’re breaking down what hotel metasearch means, where it fits into your online marketing strategy and how you can be successful using this marketing channel.

In the world of online travel first came the search engines, then the OTAs (online travel agencies, i.e. Expedia) and most recently the metasearch engine websites such as Trivago and Kayak. Hoteliers are forced to evolve and utilize new online channels to be visible and compete effectively online.  But what is the most effective way for hotels to use these channels? Since the launch of Google’s Hotel CPC program, hotels must now use a combination of search engine and metasearch campaigns just to be visible throughout Google’s search engine features. What are you doing to ensure your hotel is visible and driving qualified traffic across these online channels? Let’s break down what metasearch for hotels means, where it fits into your online marketing strategy and how hotels can be successful using this marketing channel.

What is Metasearch for hotels?
Unlike OTAs such as Expedia, Orbitz and Travelocity, metasearch engines don’t hold their own inventory of hotel rooms. Instead, metasearch engines pull data from other search engines to provide information to users about rates and availability. The metasearch engine will then direct the user from their website to the original source (i.e. OTA or hotel website) to book their stay. The metasearch engine will then receive a referral commission or CPC charge for sending the traffic to the hotel or airline website.

Examples of Hotel Meta Search include:

  • Kayak
  • Trivago
  • Google’s Hotel Ads
  • TripAdvisor
  • Hipmunk
  • Skyscanner
     

Why should hotels participate in Metasearch?

1. It is important for hotels to be visible where consumers are researching, from the top of the funnel to the bottom.

a.This requires a strategy that incorporates multiple channels including search engines, metasearch engines, OTAs, social media and more.  Metasearch should be viewed as another tool to gain exposure to new customers and drive conversions. Just like all tools in your hotel’s marketing strategy it should be tested and analyzed to assess if it is successful in achieving your business goals and objectives.

2. To compete with OTAs and their competition for direct bookings

a.Similar to paid search campaigns, metasearch campaigns allow hotel’s to compete with OTAs for ad space that is critical in driving direct bookings through the hotel website. If you’re not present with ads in metasearch you are losing out on bookings to competition and OTAs. If the consumer books through an OTA you’re losing out on critical information needed to market to those guests in the future and increase the lifetime value of the guest.

3. Voice Assistant Travel Search is currently powered by Metasearch

a.Voice assistants, such as Alexa and Google Home, are the newest channel for search powered exposure to consumers. Currently these devices are partnering with metasearch engines such as Kayak to provide hotel, flight and travel search results. The metasearch and OTAs are going to be the first to provide a way to enter this channel. My prediction is that if you want your hotel to be present in these voice assistant searches you’ll need to be visible through metasearch channels.

4. Local Search is moving towards a pay to play model

a.Google is continuing to monetize search results, the most recent changes being seen in local search within the Google My Business listings and map pack. Just a couple weeks ago Google changed their map results to show rate cards directly in the map, as shown below:

Here’s another view, taken directly from inside Google Maps:

In the above screenshot you can see two different ways Google’s monetized the local search results for hotels. The first is the ads on the far right for Cambria Hotel and AC Hotel. These ads are managed directly through Google Adwords paid search campaigns. The second are shown in the details view for Omni Chicago Hotel, which are the OTA channels displaying with rates – these ads are populated through Google’s Hotel CPC program. Google’s Hotel CPC program is a form of metasearch and managed separately from Google Adwords paid search campaigns.

How can hotels participate in Metasearch?
Hotels can participate in Metasearch directly through their Google Hotel partner booking engine providers. The Google Hotel program requires a direct API with rates and inventory feed directly from booking engine to Google. Google Hotel CPC partners include Synxis, TravelClick and more. You can find a full list here. Pricing through your booking engine is typically set up on a commission based model that charges you a percentage based on revenue from reservations driven by the campaigns. Some also charge CPCs on top of this commission. Review contracts with your booking engine partner to ensure it will be a profitable model for your hotel.

How can hotels be successful with Metasearch?
Just like all other marketing channels and campaigns, it is important to closely monitor key performance indicators from your metasearch campaigns.

  1. Work closely with your booking engine partner to ensure you are receiving reports that detail clicks, CPCs, costs, reservations and revenue attributed to these campaigns.
     
  2. Monitor KPIs through each metasearch channel – which channels are performing best? Which ones are costing you money? Not all metasearch channels will perform the same. Make sure your booking engine partner that is managing your campaigns are shifting budget to the ones that work best for your hotel.
     

Learn more about how GCommerce can help you reach the right guests.

Like GCommerce on Facebook: https://www.facebook.com/gcommercesolutions
Follow GCommerce on Twitter: https://www.twitter.com/gcommerce
Follow GCommerce on LinkedIn: https://www.linkedin.com/company/gcommerce

About GCommerce

Built on the belief that one-size-fits-none, GCommerce strives to eliminate the cookie-cutter approach to digital marketing. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. Services provided include but are not limited to search engine optimization and marketing, website design and development, display advertising, email marketing, and social media advertising and consultation. 

Boasting a robust and diverse clientele, GCommerce serves at the pleasure of its clients, which include industry-leading hotel management groups, luxury and boutique hotel brands, resorts and casinos, franchises and independents, and more. No matter the scope of work, GCommerce remains focused on delivering a customized approach and incredible customer service to all its clients.

Focused on helping you discover the efficient frontier of digital marketing, GCommerce is waiting for your call. Contact us by phone at 435.214.5100 or email at sales@gcommercesolutions.com.

Contact: John Oscadal 

joscadal@gcommercesolutions.com / (435) 214-5110

Related News

HEBS Digital Wins Record-Breaking 21 HSMAI Adrian Awards, Including 10 Gold

New Industry White Paper - "The Business Case for Vanity Websites"

Tambourine Shares Hotel Digital Talent: Why Is It so Hard to Find?

How Much Should I Spend on Paid Search for My Hotel?

Milestone Launches "True" Mobile First Hotel Website Design

Hotels Should Already be Planning Their 2018 Summer Marketing Campaign, According to Industry Experts

Drive Direct Revenue with Paid Search Audience Targeting

HEBS Digital Wins 5 WebAwards for Industry-Leading Technology and Design

Benchmark's Wanderlust Lifestyle Travel Guide Takes Top Honors in "Best Digital Marketing Campaign" Category at the 2017 INDIE Awards

Must-Read Whitepaper Available: The Smart Hotelier’s Guide to 2018 Digital Marketing & Technology Budget Planning

Lodging Interactive Launches End of Summer Website Sale

5 Perks of Using Search Keywords in Display Advertising Targeting

How Can You Make the Most Out of Your Digital Marketing Plan in 2018?

Bottom Line Impact – Is Your Digital Marketing ROI Truly Impacting Your Hotel’s NOI?

Lodging Interactive Launches Stay.Play.Explore Local Sites Inspiring Travelers to Live Like a Local

Book the Date: Milestone Webinar on Keys to Planning Your 2018 Digital Marketing Budget

Behavioral Data & Advanced Retargeting Tactics Allow for 230% Increase in Website Conversion Rate

How Your Hotel Can Win in a Mobile First World

10 Search Engine Marketing Trends Hotels Need To Know In 2017

Improve Organic Search Performance with Structured Data

All News »

Please login or register to post a comment.