How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms
October 11, 2017 8:44am
Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE’s staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Although the Buttermilk property had modernized and expanded its offering many times since erection of the main inn building in 1764 (recent additions include a world-class spa, a renowned farm-to-table restaurant, more accommodations, and a popular event space), improvements to the Inn’s technology infrastructure had not kept pace. Prior to implementing ALICE, the Inn’s staff relied primarily on walkie-talkies to relay tasks and updates to one another. Not only were there often not enough walkie-talkies to go around, but the property’s vast size and topography (a mix of elevations and trees) made communication by walkie-talkie unreliable. Other ways of communicating guest requests and keeping records, like verbal communication (which was easily forgotten) and paper logs (which could be lost or not consistently updated) were similarly fallible. An ailing Property Management System made matters even worse.
Now, with all staff departments using ALICE, communication and task management at the Inn has improved substantially, says CJ Hartwell-Kelly, Buttermilk’s General Manager. These improvements are evident in the level of service the Inn can now provide its guests, she adds. ALICE is ideal for her property, she tells us, because despite only having 18 guest rooms, the Inn has a large staff (upwards of 100 during peak season) and a substantial number of facilities under management that were previously difficult to align without such a robust communications toolset. (These facilities, befitting of this rural idyll, include an organic kitchen garden and orchard, aviary, apiary, working farm, and livestock barns for the Inn’s animal rescue activities.)
ALICE has additional benefits for Buttermilk beyond aligning staff on property. The Inn happens to own its own laundromat off-site, and Hartwell-Kelly is pleased that she can now coordinate laundry pickups and dropoffs at both locations through ALICE, thereby streamlining necessary oversight. The GM and her staff also appreciate ALICE for its ability to carve out paper waste and unnecessary printing, which aligns with Buttermilk Falls’ commitment to sustainable practices. “ALICE has helped us in all the ways I expected it would and more,” says the GM.
buttermilk falls inn,
Manage staff work and guest communication across departments with the ALICE operations platform. By joining all of the departments of your hotel with a single platform, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $39M to date.
Contact: Lola Feiger
Guests At The Greenwich Hotel Have A New Way To Get In Touch With The Front Desk
The Big Hotel Technology Debate: One-Stop Shop vs. Best-of-Breed
Luxury Beachside Boutique Property, Malibu Beach Inn, Appreciates the Improved Staff Communication and Accountability Provided by a Hotel Operations Platform
HEBS Digital Wins 5 WebAwards for Industry-Leading Technology and Design
How to Keep the Heart of Your Hotel Beating
Hotel Technology: PMS More "Slow and Quiet" Than "Fast and Furious"
Pegasus Solutions Announces Two New Executive Hires
The Next 12 Months in Hotel Tech
INTEREL Secures €10m Growth Capital to Fuel Expansion of its Internet of Things (IoT) Solutions for the Hospitality Industry
ALICE Announces Acquisition of GoConcierge
ALICE Raises $26 Million Series B Funding from Expedia, Inc.
Use This Technology to Ensure a Seamless Post-Stay Guest Experience
How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property
Hoperator Launches Messaging Guest Relations Manager
StayNTouch Reveals 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! [CHECKLIST]
ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region
Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort
What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?
Transitioning Operations From Analog To Digital Has Been “Beyond Successful,” Says Clearwater General Manager
How the World’s Best Hotels Leverage Guest, Staff, and Concierge Technology
Please login or register to post a comment.