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By Doug Kennedy

With the proliferation of online guest reviews and social media postings, the service provided by your front of the house team has a direct impact on the buying decisions of future guests. In this complimentary podcast, which is provided by The Hospitality Academy, Doug Kennedy addresses questions such as: How has the need for hospitality training changed in the era of social networking?  How effective is the existing hospitality training out there and what can be done to further improve it?  Are the training needs of the Millennial generation that much different from those before them such as Gen X-ers and Baby boomers?  How effective is the medium of online learning for the topic of hospitality?  Given the time constraints of hotel operations, how can managers make time for hospitality training?

Click Here To Download The Complimentary Podcast 

Tags: doug kennedy

About Doug Kennedy

Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry's conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug's monthly hotel industry training articles have been published worldwide, making him one of the most widely read hotel industry training authors in the world. He is the author of Still On The Road to Sales and Guest Service Excellence. Visit KTN at: or email him directly:

Contact: Doug Kennedy / Office: 954.716.7980; Mobile: 954.558.4777

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