Happy Customers = Increased Sales
March 29, 2017 10:25am
by Katie Scheer
You don't want your customers to ever look like this when they are dealing with your company. Frustration = Lost Sales. And what's more is that lost sales equates to lots of poor publicity. Don't forget that negative news gets posted and talked about more than the good news, so do your best to create positive situations that result in that rare, good press.
We have some tips and suggestions for you that come from this simple, yet thorough, infographic from Provide Support , a company that is all about creating better customer accessibility and experiences. This infographic will teach you the 20 customer service skills every customer-facing employee should master. Share it with your entire team. That way you can celebrate having happier customers and increased revenue.
"One customer well taken care of could be more valuable than $10,000 worth of advertising." - Jim Rohn
Tags: katie scheer,
customer service skills,
Katie Scheer was named Vice President in November of 2006 after two successful years as the Director of Operations for ProSolutions. She leads the company operations, sales and marketing, network and revenue management, new customer initiatives, and corporate strategy.
Katie has been on the ProSolutions team since May, 2002. She started with the organization as an Operations & Project Manager, and then became the Strategic Operations Manager. While in these positions, she successfully assisted in the crafting, implementation, and execution of innovative company branding, service diversification, and strategy-supportive policies and procedures.
Katie previously served as Marketing and Strategy Manager for BUD Publishers. Prior to holding this position, Katie attended University of West Florida where she earned a Bachelor of Science degree in Business Management. Katie currently resides in Orlando, Florida, with her husband, Chris, and two children, Cade and Courtney.
Contact: Katie Scheer
Customer Service & Sales: Be Authentic
The ProSo Method to Achieving Service "Wows"
3 Steps to Positive and Memorable Customer Interactions
3 Tips for Risk Taking
Two-Minute Tune-Up: Don't Keep Your Customer Guessing What's Next
Questioning Skills: Learn How to Work Smarter, Not Harder
A Tale of Two Hotel Experiences
Would You Buy From You?
Deliver QUALITY Customer Experiences to Your Customers
Arnold Palmer ~ A Life Well Played
5 Ways to Make Customers Feel Good
Successful Selling: Use Differentiation to Capture More Customers
10 Targeted Ways to Help Your Customers Fall in Love with Your Business
Customer Service: Say This, Not That
Reinvent Your Customer Service to Make it Fun
Attitude is Everything
To Rock At Customer Service, You Need To Know These 8 Statistics
Another Take on Hospitality Trends for 2015
Get on Social Media & Don't Make These 4 Mistakes
5 Simple Steps for Sales Calls
Please login or register to post a comment.