Close

Cart

Total $0.00

Checkout

Seattle, WA – Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS® property management system (PMS) for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.

Guestware maintains comprehensive customer service data on hotel guests. The software encompasses guest response and guest recognition to manage the entire guest experience. Guestware’s work flow automation software enables hotel staff to proactively manage guest requests, problem resolution and repeat guest arrivals. This data includes special amenities required for each visit, guest preferences, past problems experienced, and visit history to enhance the arrival and in-house experience. 

“We are thrilled to provide a unified PMS and full-suite guest experience management system for our customers. This interface with LMS was built in response to feedback from our casino-hotel customers, and their need for seamless system integration,” said Mike Benjamin, VP of Sales for Guestware.

The Guestware LMS integration passes reservation and guest folio data including revenue summaries, check-in and check-out events to streamline operations. The integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together. 

About Guestware

Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 1,000 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.

Contact: Julie Hoit, Marketing Manager

julie.hoit@guestware.com / 888.504.8378

About Agilysys

Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com

Related News

Cher-Ae Heights Casino Selects Agilysys Solution Suite for Increased Operational Efficiency and Secure Guest Payments

Agilysys CEO Ramesh Srinivasan to Participate on Gaming Industry Panel at ICE Totally Gaming 2018 in London

Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

Agilysys' Lodging Management System® Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue

Groundbreaking rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service

Agilysys rGuest Pay Complete Gateway Solution Now Supports Worldpay

Viejas Casino & Resort Selects InfoGenesis® POS and rGuest® Pay from Agilysys to Ensure the Security of Guest Information and Enhance the Guest Experience

Agilysys LMS Increases Payment Security with Support for Elavon Payment Gateway Services

Agilysys Donates Property Management Software to University of Nevada, Las Vegas to Assist Hospitality Students in Practical Learning

Agilysys and Xuvi Announce Strategic Partnership to Offer Hospitality Customers Immersive Data Analytics and Revenue Optimization

OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue

Skyline Hotel and Casino Chooses Agilysys Hospitality Solutions to Deliver a Superior Guest Experience at Newly Opened Hotel

Hospitality Industry Veteran Don DeMarinis to Join Agilysys as Senior Vice President of Sales, Americas

AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

Soboba Casino Resort to Implement Agilysys Hospitality Management Solutions to Improve Operational Efficiency and Deliver Better Customer Experiences

Cal Ripken, Jr. Announced as Guest Speaker at the 2018 Inspire User Conference and Executive Summit

Osage Casinos to Deliver a Superior Customer Experience and Optimize Operational Efficiency with Agilysys Solutions at New Hotel

InterContinental Malta Implements Guestware to Personalize the Guest Experience

Agilysys Announces General Availability of New rGuest® Buy Self-Service Kiosk Capabilities for Café and Enhancements to Grab N Go

New Version of Agilysys InfoGenesis® POS Offers More Payment Gateways and Enhanced Casino Management System Integration

All News »

Please login or register to post a comment.