Guestware Partners with Agilysys LMS® to Create a Seamless Integration for Their Customers
January 23, 2017 8:32am
Seattle, WA – Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS® property management system (PMS) for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.
Guestware maintains comprehensive customer service data on hotel guests. The software encompasses guest response and guest recognition to manage the entire guest experience. Guestware’s work flow automation software enables hotel staff to proactively manage guest requests, problem resolution and repeat guest arrivals. This data includes special amenities required for each visit, guest preferences, past problems experienced, and visit history to enhance the arrival and in-house experience.
“We are thrilled to provide a unified PMS and full-suite guest experience management system for our customers. This interface with LMS was built in response to feedback from our casino-hotel customers, and their need for seamless system integration,” said Mike Benjamin, VP of Sales for Guestware.
The Guestware LMS integration passes reservation and guest folio data including revenue summaries, check-in and check-out events to streamline operations. The integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together.
agilysys lodging management system®,
guestware crm software
Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 1,000 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.
Contact: Julie Hoit, Marketing Manager
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com.
Guestware Releases New Features
Agilysys to Highlight Strategies for Maximizing Non-Gaming Revenue on Panel at Global Gaming Expo Asia 2017
Callaway Gardens Implements Guestware
Agilysys to Discuss Strategies to Increase Gaming Profitability on Panel at Tribal Casino & Hotel Development Conference
Guestware Partners with Infor Hospitality to Create a Two-Way Integration
Wequassett Resort and Golf Club Chooses Agilysys Solution Suite to Optimize Food and Beverage Operations
Agilysys Executive Ravi Angadi to Moderate Session Panel at Indian Gaming Tradeshow & Convention in San Diego
Ocean Park Inn Chooses Agilysys rGuest® Solution Suite to Strengthen Operations and Enhance Guest Service
Agilysys to Showcase Its Industry-Leading Product Portfolio at HITEC Amsterdam
Agilysys' Rob Jacks to Give Keynote Address at Academy of Hospitality and Tourism Meeting in Las Vegas
Spirit Lake Casino & Resort to Boost Efficiency and Guest Service with Agilysys Visual One® PMS
SiteMinder Announces Integration with Agilysys to Offer Integrated Distribution Solution to PMS Customers
Agilysys Visual One® Hosted PMS Delivers Predictable IT Costs, Accelerated ROI, Enhanced Guest Service
Agilysys to Showcase Industry-Leading Product Portfolio at ICE Totally Gaming 2017 in London
The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance F&B Operations
Portlander Inn Selects Next-Generation Agilysys Suite to Optimize Efficiency and Strengthen Guest Connections
New Release of Agilysys Visual One® PMS Delivers EMV Readiness, Enhanced Security and Support for the Latest Microsoft® Products
Agilysys Appoints Ramesh Srinivasan President and CEO
Agilysys Recognized for Groundbreaking Mobile POS Solution
Next-Generation Property Management Systems Play Key Role in Enhancing the Guest Experience Says New Study
Please login or register to post a comment.