Glorietta Bay Inn Earns Certified Guest Service Property Designation
March 17, 2016 10:09am
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI’s Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®).
According to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees to maintain and improve upon their already high standards.
“We have a low turnover rate among our staff. Some have been here 10 or 20 years. Offering training and certification like Guest Service Gold® encourages all of us to keep on learning. It helps us to be refreshed and encouraged as we do our jobs,” she explained.
The paper-based training was offered in three sessions. Roberts led the first session for employees connected with front office jobs, and included two housekeeping supervisors in that class. Those two supervisors then presented the training to employees in the housekeeping department. A final session was offered for anyone who missed the first sessions, as well as all managers, including the general manager and assistant general manager. In total, 35 employees earned the Certified Guest Service Professional (CGSP®) designation.
“Everyone took away so many positive ideas from the training; everyone’s confidence level is up,” said Roberts. “Employees also like the ‘bling’ of the certification pin. It makes them feel good, and it’s a frequent topic of conversation between guests and staff about what the pin means.”
american hotel & lodging educational institute,
certified guest service professionals,
guest service gold
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.
Contact: Elizabeth Johnson
New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations
AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals
Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines
AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook
AHLEI Expands Reach into Canada with New Consultant, Partnerships
Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality
Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program
Please login or register to post a comment.