For 2017, Resolve to do Something About Your Hotel's Package Problem
February 14, 2017 3:26am
In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are responsible for package management, because concierge technology today doesn’t account for package management alongside the other requirements of the job. ALICE Concierge is the first concierge technology on the market that helps concierges with a dedicated package management toolkit, in addition to all the other concierge-supporting functions of the technology platform.
Each year, more and more packages get delivered. In the one month between Thanksgiving and Christmas last year, an estimated 1,500,000,000 packages were delivered in the United States. No doubt many of those packages wound up at your hotel.
At certain hotels, like many of the boutique properties we work with in New York City, package management is the domain of the concierge or front desk agents. As the number of packages arriving at a hotel each day has increased, we’ve seen that concierges without the right technology to help them manage it all, have experienced their roles become less about providing concierge services, and more about stemming the incoming tide of packages.
It wasn’t always this way. Just as Amazon Prime has changed the game for brick and mortar retail, shipping and logistics, urban congestion, and even the residential doorman, packages have quietly become a dilemma for hotels. Before Amazon Prime, guests would often ship themselves business materials, or garments for events, or special purpose, bulky equipment, like skis. But the e-commerce explosion and cheap or free shipping mean it’s often cost effective for guests to have items shipped right to their hotel, particularly during the holidays, and especially if coming from overseas.
What happens when concierges don’t have a dedicated package tool?
How things change with a dedicated package tool, like ALICE Concierge:
ALICE Concierge is unlike any other concierge technology on the market today, because it provides tools for every aspect of a concierge’s role, including package management.
With ALICE, you can:
Make resolving your hotel’s package problem a new year’s resolution and get in touch to learn more about how ALICE can help.
package management toolkit
By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module is fully integratable with PMS, POS, and all other third party management systems. ALICE partners with 3-5 star independent and managed hotels, as well as vacation rental companies, luxury residences, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels.
Contact: Lola Feiger
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