Deliver QUALITY Customer Experiences to Your Customers
January 27, 2017 9:37am
By Katie Scheer
What can set you apart from your competitors is your ability to provide quality to your customers. This is more than just the design, style, usefulness, and condition of the product or service you are delivering. This is taking it past these logical elements of what you are selling by delivering a quality, focused customer experience.
How do you do it? Going beyond processes, procedures, and your tangible product or intangible service, you can provide quality customer experiences by incorporating these concepts into your business standards:
Add this to your 2017 goals: Achieve and maintain customer experience excellence. Why? "[Customers] may forget what you said — but they will never forget how you made them feel." - Carl W. Buehner. Start delivering quality to your customers today so you can maximize your success ASAP.
Katie Scheer was named Vice President in November of 2006 after two successful years as the Director of Operations for ProSolutions. She leads the company operations, sales and marketing, network and revenue management, new customer initiatives, and corporate strategy.
Katie has been on the ProSolutions team since May, 2002. She started with the organization as an Operations & Project Manager, and then became the Strategic Operations Manager. While in these positions, she successfully assisted in the crafting, implementation, and execution of innovative company branding, service diversification, and strategy-supportive policies and procedures.
Katie previously served as Marketing and Strategy Manager for BUD Publishers. Prior to holding this position, Katie attended University of West Florida where she earned a Bachelor of Science degree in Business Management. Katie currently resides in Orlando, Florida, with her husband, Chris, and two children, Cade and Courtney.
Contact: Katie Scheer
Questioning Skills: Learn How to Work Smarter, Not Harder
A Tale of Two Hotel Experiences
Happy Customers = Increased Sales
Would You Buy From You?
Arnold Palmer ~ A Life Well Played
5 Ways to Make Customers Feel Good
Successful Selling: Use Differentiation to Capture More Customers
10 Targeted Ways to Help Your Customers Fall in Love with Your Business
Customer Service: Say This, Not That
Reinvent Your Customer Service to Make it Fun
Attitude is Everything
To Rock At Customer Service, You Need To Know These 8 Statistics
Another Take on Hospitality Trends for 2015
Get on Social Media & Don't Make These 4 Mistakes
5 Simple Steps for Sales Calls
3 Steps to a More Focused Service Delivery
4 Questions On How To Know Your Customer
Top Hospitality Industry Trends for 2015
Hotel Price Positioning With Strategy
Handling Customer Complaints 101
Please login or register to post a comment.