Total $0.00


Orlando, Florida, September 2016— Ron Pohl, CHA, CRDE, is the 2016 recipient of the American Hotel & Lodging Educational Institute’s Arthur Landstreet Award. Pohl received the award during a luncheon on Tuesday, September 27 at The Lodging Conference in Phoenix, Arizona. Named after the Tennessee hotelier who founded the Educational Institute, the Arthur Landstreet Award is presented to an individual who has made a lasting impact on the quality of professional development and training in the hospitality industry.

Past winners of this award include Jonathan Tisch, Eric Danziger, Richard Kelleher, Mike Leven, and Joseph Kane. Best Western CEO David Kong received the award in 2012.

Pohl is senior vice president of brand management for Best Western® Hotels and Resorts and serves on the company’s executive committee. He joined Best Western in 2007 as vice president of operations. In that role, he significantly improved revenue management systems, implemented new and innovative education and training resources, and launched the industry-leading Best Western I Care® program.

Pohl demonstrates a passion for promoting hospitality studies and empowering the next generation of industry leaders. He serves on the Advisory Board for Grand Canyon University, partnering with the University on the promotion of its new Hospitality College. 

He created Best Western International University – Best Western’s online education website for hotel staff and corporate employees – which includes a partnership using AHLEI courses and certifications, Rosetta Stone®, and the University of Phoenix. During the past year, 1,953 Best Western employees representing more than 1,800 properties earned the Certified Front Desk Manager (CFDM) from AHLEI. The company will offer three additional online training and certification programs targeting additional professional positions.

Under Pohl’s leadership, Best Western has made significant investments in innovative educational tools and systems to enhance operational support to Best Western hotel owners and staff. For example, as part of the I Care® Every Guest Every Time program, hotel staff participate in “Avatar training” –role-play training that allows hotel staff to improve customer service skills by practicing with a live, interactive avatar.

About The American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.

Contact: Elizabeth Johnson / 517.318.2359

Related News

AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon

University of Santo Tomas Honored as First Academic Certified Guest Service Property

Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties

New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations

AHLEI Adds Breakfast Attendant Training and Certification to START Program

AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas

AHLEI and EUHOFA Sign Memorandum of Understanding

AHLEI Publishes New Edition of Revenue Management Textbook

Greece’s StudySmart is AHLEI’s Newest International Associate

AHLEI to Offer Certifications in Partnership with Lobster Ink

Best Western’s Ron Pohl Promoted to Senior Vice President and Chief Operations Officer

AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content

National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality

Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program

AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training

AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding

American Hotel & Lodging Educational Institute Honors Joanne Goodman as Outstanding High School Educator

AHLEI Publishes New Edition of Managing Service in Food and Beverage Operations

Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI

American Hotel & Lodging Educational Institute Honors Christine Saldanha as Outstanding Distance Learning Student

All News »

Please login or register to post a comment.