Total $0.00


“ALICE is the heartbeat of our buildings” - IT Manager, Sweden

Hotel staff from across the country and around the world voted ALICE a “Top Staff Task Management & Collaboration Platform” in Hotel Tech Report’s 2018 HotelTechAwards. Over 100 of the industry’s most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point “HT score” scale for its staff task management software, which was also recently designated as the brand official staff operations technology for the Forbes Travel Guide for 2018.

ALICE also took top honors in HotelTechAwards’ “Best Concierge Software” category, and was a top-three finisher in this year’s award for “Best Place to Work in Hotel Tech.”

"NO more spreadsheets. Anything that you use a spreadsheet to track, get rid of it and switch to ALICE.” - Director of Guest Services, Indiana

ALICE’s staff task management and collaboration platform, ALICE Staff, garnered rave reviews, with hoteliers recognizing the software’s usability, customizability, and exceptional support as just some of the elements that set it apart from the competition.

"Our staff can finally communicate!” - General Manager, New York

One manager, from an independent property in Laguna Beach, explains the transformative effect recording all guest and staff requests in ALICE has for preventing work from being overlooked:

"ALICE's staff application is an extremely effective technology solution. It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting extra towels in their guest room or a team member is requesting that a wall in a meeting room be painted. It ensures that a task will be assigned to a staff member and then completed so that nothing is overlooked. It allows for tracking so that way you can see when the task was assigned and when it was completed. It prevents from having to use a radio or sending an email to have something completed. The great thing is that is it used on a Mobile Device so you can carry around the device and app with you wherever you go.”

To read this and other reviews of ALICE’s staff platform head to Hotel Tech Report.

ALICE’s staff task management and collaboration platform empowers hoteliers to manage staff work and guest communication across departments with a single system. By joining all departments together (from front office and housekeeping, through to maintenance, valet, and F&B) and bridging the communication and task management silos that challenge traditional hotel operations, ALICE helps staff act as a team to provide consistently excellent service. ALICE further improves the guest experience by connecting staff with hotel guests via an app and/or text messaging tools, giving guests convenient ways to communicate with staff, without burdening staff with more technology to manage.

"Hotel technology that hotels actually need!" - General Manager, New York

ALICE’s vision for a unified hospitality operations platform has made waves in the industry. The company, which has raised $40M and partnered with over 2,000 hotels, was also a top finisher in the four other categories in which it fielded products: Concierge Software (category winner), Mobile Apps, Guest Messaging Platforms, and Engineering Software.

"Great way to enable real-time communication with your team." - General Manager, Miami

The HotelTechAwards leveraged real user data - ratings and reviews - to determine the winning products across the twenty-eight categories of hospitality products Hotel Tech Report showcases. Hotel Tech Report creates its “HT score” from a variety of factors, including the number of user reviews submitted and the quality of user ratings across four areas of assessment: likelihood to recommend, return on investment, customer service, and ease of use.

To learn more about ALICE’s staff task management and collaboration platform and request a demo, visit the ALICE website.

For more reviews of ALICE, head to Hotel Tech Report.


Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit

Contact: Lola Feiger / 6178177251

Related News

A Case for Investing in Technology During the Design and Development Process

ALICE Shares Everything They Learned About GDPR Compliance

Anna Geraty is ALICE’s New England Ambassador

The Future of Technology, Content and the Hotel Guest Experience

GuestTek Promotes Tony Thompson to VP Operations, APAC

Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create 'Personalized Service' Culture

San Francisco’s Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience

Case Study: Historic Airlie, International Conference Destination Relies on Maestro’s Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement

When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue

ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018

THOUGHT LEADERSHIP - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

Essential Capabilities for Future-Facing Hotels

ALICE Named a “2018 Best Place to Work in Hotel Tech”

ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

10 Effective Social Media Marketing Tips for Hoteliers

Maestro Multi-Property PMS and Complete Module Integration Strengthens Preference- Based Marketing, Enhances Guest Experience, Drives Overall Efficiency

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

How Hotels Can Increase Revenue Without Putting More Heads in Beds

Top 10 Must-Have Hotel Technologies in 2018

Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

All News »

Please login or register to post a comment.