AHLEI Publishes New Edition of Managing Service in Food and Beverage Operations
September 21, 2016 1:55pm
Orlando, Florida, September 2016—The just-released fifth edition of Managing Service in Food and Beverage Operations, published by the American Hotel & Lodging Educational Institute (AHLEI), encourages everyone involved in F&B operations to “think and act like the owner” to achieve success and demonstrate genuine care for guests. Written by Ronald F. Cichy, Ph.D., CHA Emeritus, CFBE, of The School of Hospitality Business at Michigan State University, and Philip J. Hickey, Jr., chairman of Miller’s Ale House and a past chairman of the National Restaurant Association, this textbook provides practical, thorough information designed to help both students and industry practitioners create food and beverage operations that keep guests coming back for more.
This textbook shows readers how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Readers will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations.
The fifth edition includes information on the latest F&B trends such as food trucks and pop-up restaurants; extensive revisions to the menu chapter, including new information on menu trends; new material on F&B-related technology such as online ordering and restaurant apps; and new sections in several other chapters. In response to customer feedback, “task breakdowns” and many other appendixes from the previous edition were deleted.
Educators at hospitality management programs in the United States can order this and all of AHLEI’s textbooks directly from AHLEI, as the organization discontinued its distribution agreement with Pearson Higher Education, effective July 1, 2015. U.S. academic customers can place orders and request desk copies by contacting email@example.com or by calling 1.800.344.4381 or +1.517.372.8800. Industry customers can order online at www.ahlei.org.
american hotel & lodging educational institute,
managing service in food and beverage operations
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.
Contact: Elizabeth Johnson
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality
Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program
AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training
AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding
American Hotel & Lodging Educational Institute Honors Joanne Goodman as Outstanding High School Educator
American Hotel & Lodging Educational Institute Honors Best Western’s Ron Pohl with Arthur Landstreet Award
Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI
American Hotel & Lodging Educational Institute Honors Christine Saldanha as Outstanding Distance Learning Student
American Hotel & Lodging Educational Institute Honors Suzanne Markham Bagnera as Outstanding U.S. Educator
Please login or register to post a comment.