AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training
October 25, 2016 1:38pm
Orlando, Florida, October 2016—The American Hotel & Lodging Educational Institute (AHLEI) has debuted a new online learning program, Elements of Service: Serving Guests with Disabilities, designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities, including vision, hearing, and mobility impairments.
The goal of this course is to ensure that service providers feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities.
The program shows learners how to apply the Five Elements of Service to ensure effective service interaction. They will learn general information about disabilities, as well as specific techniques for serving people who are blind and vision-impaired, deaf and hard of hearing, and mobility impaired.
The program was developed by Slatin Media Group, co-founded by Peter Slatin, a hotel consultant and writer who is blind, and Jason Willensky, an instructional designer specializing in online learning, performance support, and classroom training for industry and government. The content of the program is based on Slatin’s in-person workshop of the same name.
Slatin, a noted writer on business and commercial real estate, created the program as a result of experiences he had during his global travels.
“As I’ve traveled, either with my guide dog or my white cane, I’ve had so many encounters with staff at hotels, airports, restaurants, and taxis, and often thought to myself, ‘Why doesn’t someone train these workers in how to interact appropriately with guests who have disabilities?’” he recalled. “Finally, after a particularly terrible experience, I decided that I had to create something myself.”
Slatin initially designed an in-person workshop, which he has delivered at individual hotel properties around the country. To broaden the accessibility of the training, he decided to translate the program into an online format, with the expertise of Willensky.
“The information in the course is mostly intuitive knowledge, but presenting it in a formal training setting gives employees the permission to do what they think is right,” said Slatin. “It’s all about social access—making destinations accessible and appealing to all travelers.”
The Elements of Service online program is available for individual learners and can also be licensed by organizations who wish to train multiple employees. For more information, visit www.ahlei.org or contact an AHLEI sales manager at 1.800.349.0299 or +1.407.999.8100.
american hotel & lodging educational institute,
elements of service: serving guests with disabilities
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.
Contact: Elizabeth Johnson
AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals
Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines
AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook
AHLEI Expands Reach into Canada with New Consultant, Partnerships
Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality
Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program
AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding
Please login or register to post a comment.