Close

Cart

Total $0.00

Checkout

Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold® training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant &  Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon.

The new Guest Service Gold® Tourism-Oregon Edition is the next step in a relationship that began in the fall of 2015, when ORLAEF signed an agreement with Travel Oregon to be the customer service training provider for the state’s travel and tourism industry, using AHLEI’s Guest Service Gold® and the Certified Guest Service Professional (CGSP®).  Since then, 420 Oregon industry members have been CGSP certified.

“We are very pleased to serve our hospitality partners’ needs by creating a new expanded version of the guest services curriculum,” said Wendy Popkin, ORLA Education Foundation Executive Director. “We appreciate the collaboration with AHLEI and Travel Oregon’s sponsorship so that we could take our concept to reality, and we are excited that it features our state’s own employees representing such a diverse cross-section of our tourism industry. We believe that the use of the curriculum will help provide a common language and platform for our state’s tourism employees with tools that will enable them to create positive and lasting memories for our visitors.”

"We appreciate ORLA Education Foundation’s leadership in delivering a program that enhances the Oregon experience by pairing it with exceptional guest service principles," said Todd Davidson, Travel Oregon CEO. "Outstanding customer service can transform a guest's ordinary experience into a treasured memory. We believe that every single guest in Oregon should be treated to the best customer service in the country, which the latest version of Guest Service Gold® will help to achieve.”

Segments in the tourism-focused Guest Service Gold® feature the following Oregon tourism entities:

  • Recovery: Turn it Around –-Theory Restaurant at the Oregon Museum of Science and Industry (OMSI)
  • Personalization: Provide an Individualized Experience—Timberline Lodge and Ski Area
  • Knowledge: Be in the Know—Sheraton Portland Airport Hotel
  • Passion: Inspire Others—St. Josef’s Winery
  • Commitment: Be All In—Portland International Airport
  • Inclusion: Include Everyone—Oregon Convention Center
  • Personality: Be Yourself—Travel Oregon State Welcome Center

Victor Arguelles, Manager of Learning and Development for AHLEI, said that the Oregon tourism-specific edition of Guest Service Gold® is “born in hospitality and comes alive in tourism. The goal is to have a seamless guest experience from the time a visitor lands in the airport in Portland to the time they check out of their hotel, and every step along the way. We want everyone who interacts with them to be committed to delivering the best service experience possible.”

Since AHLEI introduced Guest Service Gold® Making Connections in 2011 and Guest Service Gold® Golden Opportunities in 2015, more than 37,000 individuals have completed the training, with more than 34,000 earning the Certified Guest Service Professional (CGSP®) designation. 

For more information on the Oregon program see www.OregonRLA.org/OrGuest.

About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.

Contact: Elizabeth Johnson

ejohnson@ahlei.org / +1.517.318.2359

Related News

IBC Partners with AHLEI to Bring Certification Programs to Its Independent Hotel Members

New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates

New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations

AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco’s Vision 2020 Goals

Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines

AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook

AHLEI Expands Reach into Canada with New Consultant, Partnerships

Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island

American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification

University of Santo Tomas Honored as First Academic Certified Guest Service Property

Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties

New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations

AHLEI Adds Breakfast Attendant Training and Certification to START Program

AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas

AHLEI and EUHOFA Sign Memorandum of Understanding

AHLEI Publishes New Edition of Revenue Management Textbook

Greece’s StudySmart is AHLEI’s Newest International Associate

AHLEI to Offer Certifications in Partnership with Lobster Ink

AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content

National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality

All News »

Please login or register to post a comment.