Top 10 Things Great DOSM’s Do Every Day: #5 is a Must!
November 21, 2014
by Dave Spector
1. Determine the Day’s Top Priorities and STICK to Them
As tempting as it may be, don’t flip open your computer and...
Hostar International Inc.‘s ProHost® System has been Selected for the dusitD2 Constance, Pasadena
November 3, 2014
November 3, 2104 - We are pleased to announce the dusitD2 hotel has partnered with Hostar International, Inc. to install the ProHost Invisible Housekeeping...
How Millennials are Redefining Group Travel: 6 Things Hotels Need to Know
As Millennials move into higher spending years, hotels need to seize the group business opportunity that this generation offers. CEO of Groupize Solutions...
Sandals Upgrades BI to Latest Aptech Execuvue with Dashboards for 21 Resorts
November 18, 2014
Latest Execuvue® Business Intelligence Delivers Faster Decisions via Easy to Use Reports with Data Drill-Down; Configurable Formats Show Performance Updates...
Four-Star Gresham Hotel Group Selects CheckMate Mobile Check-In To Personalize Guest Journey
November 24, 2014
Premier Luxury Hotels Implements CheckMate to Power Guest Engagement, Positive Reviews and Increased Revenue from Ancillary Spend
San Francisco, CA,...
The Power of Consistency
by Bryan Williams
One of the key factors that separates good service from truly exceptional service is Consistency. Consistency means repeatable. You are...
Bellstar Hotels & Resorts Credits Flip.to for Stellar Summer Season
November 12, 2014
ORLANDO, FL - NOVEMBER 12, 2014 - In the extremely competitive Western Canadian destination travel market, Bellstar Hotels & Resorts is a recognized and...
The Duval Collection Debuts in Key West, Florida Comprised of Four Properties
November 4, 2014
Pier House Resort & Spa, La Concha Key West, The Southernmost House and The Inn at Key West
KEY WEST, Fla. (Nov. 4, 2014) - Key West's Duval Collection emerges...
Turtle Bay Resort Goes High-Tech with High-Touch Service; Installs Maestro iPad Xpress Check-In/Out
How Has Luxury Gone Mobile at This Full-Service Resort on Oahu's North Shore? Wireless iPad Check-In Lets Staff Deliver a Personalized 'Curb to Suite' Guest...
Amazon to Take on Hotel Reservations; New Player Means New Economic Model
November 26, 2014
After talking about it, it had to happen. The biggest global website site for online sales has decided to take on travel reservations and hotel reservations in...
The “New Breed” of Condo Hotels - Key to Financing New Hotel Development?
Selling condo hotels as "securities" under new SEC Rule 506(c) . . .
By Jim Butler and the Global Hospitality Group®
3 November 2014
Click here for the...
Four Seasons to Open Five New Properties in 2015; In Hawaii, Florida, Casablanca, Seoul & Bahrain
November 17, 2014
November 17, 2014 - Pull out the pushpins and get ready to add a few more to the “Must Visit” map of the world. Five new Four Seasons hotels and resorts...
Flip.to + 2 Celebrity Guests = 56,000 Connections for Atlantic Hotel & Spa
November 5, 2014
ORLANDO, FL - NOVEMBER 2014 - Two TV broadcasters spread the word to their massive social networks about their upcoming stay at the Atlantic Hotel & Spa in...
Hyatt Closes on Sale of 38 Select Service Hotel Portfolio for Approximately $590 Million
November 14, 2014
November 14, 2014 - CHICAGO - Hyatt Hotels Corporation (NYSE: H) today announced that its affiliates have closed on the previously announced sale of 38 hotels...
Hotelogix Offering FREE Cloud-Based PMS
November 11, 2014
First-of-its-kind program offered by a cloud PMS provider is enabling small- and mid-sized hotels to operate their Business via Hotelogix's new...
Marriott and Hilton Announce Penalty for Last-Minute Cancellations
In recent years, the airline industry has generated billions in revenue by charging fees on top of base fares. Now the hotel industry seems to be having the...
Nobody Asked Me, But…No. 132; Hotel History: Ellsworth Milton Statler
My New Book: "Hotel Mavens: Lucius M. Boomer, George C. Boldt and Oscar of the Waldorf"; 2014 Historian of the Year
By Stanley Turkel, CMHS
1. Hotel History:...
ADA Lawyer: FedEx Sued for Failures Regarding the Hearing and Speech Impaired
By Jim Butler and the Global Hospitality Group® 11 November 2014
Click here for the latest articles on ADA
ADA Lawyer: FedEx sued for failure to provide...
Four Things That Impact First Impressions
By Katie Scheer
First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have...
Jubliee Hotels Group, LLC New Owner of Hotel Memphis
November 10, 2014
Hotel-Online and BuildCentral Have Updated 173 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership
World-Class Leadership: The ONE thing the best leaders do to lead a service-driven team
by Bryan Williams
Let's just cut through all the clutter and get right down to it. Teams that consistently give excellent service have leaders who...
Front Desk: Ground Zero for Hotel Profitability
November 25, 2014
by Vikram Singh
Want to increase your profitability, while improving your online reviews at the same time? Then start paying more attention to an...
How Location Analytics Will Help Your Hotel
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)Big Brother is coming. He knows where you are. He's tracking your every move. Despite whatever dystopian fiction...
Not All Automatic Minibars are Created Equal…
The Automatic MinibarOver the past few decades, the hotel minibar has undergone a true transformation, brought on by advancing technology. Like most devices of...
Trump Toronto’s GM, Mickael Damelincourt, Shares Ideas on Creating Exceptional Guest Experiences
By: Mickael Damelincourt
An exceptional guest experience is the key to a successful hotel. During the holiday season, when guests are tired from traveling,...