4 Ways Luxury Hotels Can Use Technology To Provide Better Customer Service
January 18, 2016
By Alex Shashou
For some luxury hoteliers, the idea of mobile technology in hospitality is fraught.
When customer service is understood as face-to-face...
Three Ways Technology Makes Payments Easier For Hotel Guests
January 26, 2016
By Cristine Sommers
Technology has been making aspects of everyday life easier, and now consumers are using new and alternative technology to make paying...
5 Game-Changing Hotel Industry Trends To Tackle in 2016
January 20, 2016
BEND, OR – January 20, 2016 – NAVIS, a leader in innovative hospitality technology solutions, today announced five trends that are changing the...
What’s In and What’s Out? Top 10 Travel Trends for 2016
January 12, 2016
What's Trending in Travel, Hospitality, Culinary and Wellness in the Year Ahead
2015 was a good one for travel - hotel occupancy rates hit an...
The Restoration in Charleston, South Carolina Unveils $27 Million Yearlong Transformation and Expansion
Charleston, S.C. (January 2016) – Charleston’s most anticipated luxury lifestyle hotel project, The Restoration, unveils this month following...
FelCor to Sell Morgans and Royalton Hotels
January 29, 2016
IRVING, Texas--(January 29, 2016)--FelCor Lodging Trust Incorporated (NYSE: FCH) today announced that it is in negotiations to sell its Morgans and Royalton...
Angry Guests Can Still Become Loyal!
January 6, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
Angry guests with insurmountable problems; we’ve all encountered them. Rivalry, opposition,...
Commune Hotels & Resorts and Destination Hotels Merge to Create the Leading Operator of Independent and Lifestyle Hotels and Resorts
January 25, 2016
Merger Brings Together Two Growing Companies with Complementary Competitive Strengths and Offerings
Combined Company Will Manage More Than 90 Properties in...
Where Next for the Big Hotel Brands?
January 15, 2016
World leading hotel operators are active in almost every corner of the globe leaving little room to expand in developed markets, which are awash with...
Marriott International Expanding AC Hotels Brand with 22 New Hotels Planned for 2016
January 5, 2016
Bethesda, Md., January 5, 2016 – AC Hotels by Marriott, Marriott International, Inc.’s upper-moderate-tier lifestyle brand, today announces global...
Oxford Capital Set to Open The Godfrey Hotel Boston in Historic Downtown Crossing
January 28, 2016
(BOSTON, MA; January 28, 2016)—The Godfrey Hotel Boston (505 Washington Street) announced today the debut of the architecturally restored Amory and Blake...
The Smart Hotelier’s 2016 Top Ten Digital Marketing Resolutions
By Max Starkov and Mariana Safer
On paper, 2015 was a great year for the hospitality industry. We saw general increases in all key growth metrics, and we...
The HSMAI Top 25 Extraordinary Minds in Hospitality Sales, Marketing, & Revenue Optimization Named
January 21, 2016
January, 2016 - The Hospitality Sales & Marketing Association International (HSMAI) has announced its 2015 honorees for The HSMAI Top 25:...
Hotels: Improve Guest Comfort While Cutting Operational Costs
By David Kaupp, Xeros
Successfully managing a hotel has its challenges. Keeping guests happy and staff motivated is no easy feat. And even if you are...
Hilton Worldwide Unveils New Midscale Brand, Tru by Hilton
MCLEAN, Va. - Hilton Worldwide (NYSE: HLT) today unveiled Tru by Hilton, a brand that is simplified, spirited and grounded in value, filling a massive void in...
nSight Scores New San Francisco Hotel Clients by Helping Win Guests from the OTAs
January 13, 2016
A dozen hoteliers turn predictive consumer data into game-changing revenue strategy
NASHVILLE, TN (January 13, 2016) nSight, the leader in...
Innovation in Hospitality Management
By Carlos Martin-Rios
Hotels face a life-threatening competitor that might forever change the industry landscape, at least the landscape as we know it...
Update on Phased Renovation of Carillon Miami Beach & Other Hotel Construction Projects
Hotel-Online and Construct-A-Lead reported today that there have been 259 new hotel construction leads added to the Construct-A-Lead hotel project database...
Tides Hotel at Folly Beach Turns Guests Into an Army of Marketers with Flip.to
January 4, 2016
Hotel reaches over 400,000 future travelers with the advocacy platform, while building strong brand affinity
ORLANDO, FL — January 04, 2016 —...
ALIS Award Winners Announced; 2015’s Most Noteworthy Hotel Investment Deals and Executives Honored
January 27, 2016
Los Angeles, CA – January 27, 2016 - At the Americas Lodging Investment Summit (ALIS) awards luncheon today, executives and companies responsible for the...
Cendyn/ONE’s® Advanced CRM Data Intelligence™ Solution to be used by Loews Hotels & Resorts
Boca Raton, Fla. – Jan. 12th, 2016 –Cendyn/ONE will implement a state-of-the-art guest intelligence solution that will collect data from multiple...
Proposed Amendments to the Fair Labor Standards Act will Have Enormous Impact on Overtime Changes in Hospitality Industry
The HR Specialist: Texas Employment Law | Business Management Daily | February 1, 2016
Jan. 29--This article was originally written by The HR Specialist: Texas Employment Law for Human Resources...
Carter Hospitality to Reopen Kissimmee Property as Red Lion Hotel Following Multi-Million Dollar Renovation
SPOKANE, Wash., Jan. 15, 2016 -- RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today the Company will open a second Red Lion Hotel near Walt Disney...
Hotels Start 2016 Strong, Led by Increase in New Group Business
However, Deceleration of Business Travel Creates Increased Dependency on Leisure Bookings
NEW YORK – January 28, 2016 – As hoteliers kick off the...
2015 IDeaS Cornell Revenue Management Scholarship Winners Announced
Eight Professionals Chosen for Certificates in Strategic Leadership and Revenue Management
MINNEAPOLIS – January 5, 2016 – IDeaS Revenue...