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Tag : prosolutions

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3 Steps to Positive and Memorable Customer Interactions

September 8, 2017

By Jana Love Our world is built around speed, and because of this, any amount of waiting seems like a complete waste of time and an enormous frustration. We...

Two-Minute Tune-Up: Don’t Keep Your Customer Guessing What’s Next

June 9, 2017

By Jana Love We often talk about customer loyalty, the importance of how to get there, and how to successfully maintain the relationship. This Two-Minute...

Questioning Skills: Learn How to Work Smarter, Not Harder

May 16, 2017

by Jana Love Not all questions are created equal. Learning how and when to utilize different types of questions and questioning techniques will mean...

A Tale of Two Hotel Experiences

May 11, 2017

By Katie Scheer In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with...

Happy Customers = Increased Sales

March 29, 2017

by Katie Scheer You don't want your customers to ever look like this when they are dealing with your company. Frustration = Lost Sales. And...

Would You Buy From You?

March 15, 2017

By Jana Love I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to...

Deliver QUALITY Customer Experiences to Your Customers

January 27, 2017

By Katie Scheer What can set you apart from your competitors is your ability to provide quality to your customers.  This is more than just the...

Arnold Palmer ~ A Life Well Played

October 21, 2016

By Jana Love From someone that spent 19 years as Arnold Palmer's neighbor from October to April each year, his passing hit me hard. Most of us...

5 Ways to Make Customers Feel Good

July 15, 2016

By Katie Scheer The factor that has the highest impact on the impression of a buying experience is how the customer feels they are being treated....

Successful Selling: Use Differentiation to Capture More Customers

June 1, 2016

By Katie Scheer For hotels, the competition for securing sales and catering business is at a high. This record-breaking level of competitive demand is not...

10 Targeted Ways to Help Your Customers Fall in Love with Your Business

May 20, 2016

By Jana Love How do you make your customers fall in love with your business? A crucial part of any business is building and nurturing the relationship....

Customer Service: Say This, Not That

April 6, 2016

By Jana Love In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give...

Reinvent Your Customer Service to Make it Fun

March 30, 2016

By Katie Scheer Let's make customer service fun. Why?  Because you do better when it's fun, and if you aren't having fun, it's time...

Attitude is Everything

March 16, 2016

By Jana Love Everyone has good days and not so good days, right? It's when the not so good days start to pile up that we need to remind...

Another Take on Hospitality Trends for 2015

June 10, 2015

By Jana Love What are Millennials? According to, Wikipedia, Millennials (also known as the Millennial Generation or Generation Y) are the demographic cohort...

Get on Social Media & Don’t Make These 4 Mistakes

June 8, 2015

By Katie Scheer We all need to up our social media game.  Why?  Because: 72% of online adults use social media (according to Pew Research Center's...

5 Simple Steps for Sales Calls

June 5, 2015

By Katie Scheer The surest way to grab a sale is to make a great impression from start to finish. To ensure you get it right through and through, if you simply...

3 Steps to a More Focused Service Delivery

June 3, 2015

By Jana Love, ProSolutions President/CEOQuick reactions and timely responses should be a part of every company's core standards because these two actions help...

4 Questions On How To Know Your Customer

March 19, 2015

By Katie ScheerGreat service organizations know how to read their customers and respond.  Businesses who lose sight or misunderstand who their customers...

Hotel Price Positioning With Strategy

March 9, 2015

By Jana Love, ProSolutions President/CEO What ProSolutions has learned about pricing in the last 9 years while doing competitive pricing analysis for hotels is...

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