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Tag : katie scheer

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3 Tips for Risk Taking

August 15, 2017

by Katie Scheer Today was the first day of school for my kids. It was not an ordinary first day since it was my daughter's first time going to her...

A Tale of Two Hotel Experiences

May 11, 2017

By Katie Scheer In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with...

Happy Customers = Increased Sales

March 29, 2017

by Katie Scheer You don't want your customers to ever look like this when they are dealing with your company. Frustration = Lost Sales. And...

Deliver QUALITY Customer Experiences to Your Customers

January 27, 2017

By Katie Scheer What can set you apart from your competitors is your ability to provide quality to your customers.  This is more than just the...

5 Ways to Make Customers Feel Good

July 15, 2016

By Katie Scheer The factor that has the highest impact on the impression of a buying experience is how the customer feels they are being treated....

Successful Selling: Use Differentiation to Capture More Customers

June 1, 2016

By Katie Scheer For hotels, the competition for securing sales and catering business is at a high. This record-breaking level of competitive demand is not...

Reinvent Your Customer Service to Make it Fun

March 30, 2016

By Katie Scheer Let's make customer service fun. Why?  Because you do better when it's fun, and if you aren't having fun, it's time...

To Rock At Customer Service, You Need To Know These 8 Statistics

July 10, 2015

​By Katie Scheer It’s no coincidence that companies that deliver rockin' customer service are industry leaders and innovators. So why aren’t companies...

Get on Social Media & Don’t Make These 4 Mistakes

June 8, 2015

By Katie Scheer We all need to up our social media game.  Why?  Because: 72% of online adults use social media (according to Pew Research Center's...

5 Simple Steps for Sales Calls

June 5, 2015

By Katie Scheer The surest way to grab a sale is to make a great impression from start to finish. To ensure you get it right through and through, if you simply...

4 Questions On How To Know Your Customer

March 19, 2015

By Katie ScheerGreat service organizations know how to read their customers and respond.  Businesses who lose sight or misunderstand who their customers...

Top Hospitality Industry Trends for 2015

March 10, 2015

By Katie ScheerA key to longevity, success, and profitability is to stay on top of trends, and it's even more optimal to be the trendsetter.  We do market...

Handling Customer Complaints 101

February 10, 2015

By Katie Scheer February 10, 2015 Customers come in all shapes and sizes, and we can probably all agree that the most difficult is the angry customer. This is...

Four Things That Impact First Impressions

November 17, 2014

By Katie Scheer First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have...

Using Bad Customer Service to Inspire Good Customer Service

September 22, 2014

by Katie ScheerWe've all had this happen.  You show up to a store, ready to make a purchase that thrills you, and within moments of arrival, all of that...

The Power of Empowering Your Customers

September 8, 2014

By Katie Scheer There's no better way to market your company or to add some "pow!" to your credibility than to have your satisfied customers do the work for...

Customer Service: A Secret to Selling

January 27, 2014

​by Katie ScheerYou have heard it all before - to make a sale, you need to understand needs, have good product knowledge, find the "fit," and so on....

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