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Tag : jos schaap

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Hotels Are Leaving Money on the Table: StayNTouch Guide Explores Strategies for Maximizing Guest’s Share of Wallet

October 10, 2017

Loyalty and bookings are not enough - hotels must increase guest spend Bethesda, MD  (October 10, 2017) – In simple terms, share of wallet (SOW)...

Mobile Check-In & Check-Out: There’s So Much More on the Way

September 26, 2017

Jos Schaap, CEO and Founder StayNTouch There has been a great deal written about how more and more people use mobile devices to book both air travel and make...

Proven Ways to Guarantee Your Hotel Tech Supplier Has Your Back

September 5, 2017

By Jos Schaap, CEO and Founder of StayNTouch The purchase of a hotel system is only the beginning of the journey. More planning is needed to use the software...

Service Excellence and the Hotel Industry is in our DNA

August 15, 2017

Jos Schaap, CEO and Founder StayNTouch It is not very often that I write a self-serving article but I think it is important to note that, as a hotel...

StayNTouch Presents an Insider’s Look at How to Evaluate Your Hotel Tech Provider

August 8, 2017

Market-leading hospitality technology innovator identifies key traits of the best and worst hotel technology suppliers Bethesda, MD  (August 8, 2017)...

Software as a Service? Better Focus on the Service!

July 25, 2017

Jos Schaap, CEO and Founder, StayNTouch Software as a Service is just that - a service. It is a distribution model whereby a software development company can...

Service and Reputation Go Hand in Hand:  Tech Suppliers and Hotels Need to Work Together

July 11, 2017

By Jos Schaap, CEO and Co-Founder, StayNTouch “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that,...

Why Do Companies Give up on Customer Service as They Grow?

June 15, 2017

By Jos Schaap, CEO, and Founder StayNTouch Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large...

StayNTouch Releases E-Book: The New Guest Experience Reality - From Millennials to Mobile - What Today’s Guests Really Want

June 12, 2017

Leading hospitality technology experts help hotels understand dynamic expectations of different guest personas and reveal ways to create the memorable...

The Most Important Question Every Hotel Should Ask of Their Hotel Software Providers

June 6, 2017

By Jos Schaap, CEO, StayNTouch There are many important questions every hotelier should ask before investing in any new hotel software system. There are...

So Many Hotel Software Systems, So Little Time: How to Choose the Best PMS for Your Needs and Budget

May 23, 2017

Jos Schaap, CEO of StayNTouch It’s a jungle out there! The jungle of different hotel software solutions has grown very thick, and the competition...

The Secret to Giving Hotel Guests What They Want

May 8, 2017

By Jos Schaap, CEO, and Founder StayNTouch Gazing into a crystal ball to see the future has always been alluring. Imagine if a person could truly see the...

These Major Trends Are Changing the Hospitality Industry, as You Know It

April 18, 2017

By Jos Schaap, CEO, and Founder, StayNTouch In the hospitality industry, the only thing that’s constant is change. It’s clear you can’t talk...

How Open APIs are Transforming the Hotel Industry

March 28, 2017

By Jos Schaap, CEO and Founder, StayNTouch Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business...

Hotel Technology - The Easiest (and Most Costly) Decision is Not to Make a Decision

March 15, 2017

By Jos Schaap CEO, StayNTouch For several years now, we have observed the frustration—sometimes even exasperation—that many hotel executives feel...

CFO/Controller Alert: Hotel SaaS Will Make Your Life Easier

March 2, 2017

Jos Schaap CEO and Founder, StayNTouch A hotel CFO or Controller has a very difficult job in today’s demanding hospitality environment. They not only...

Cloud PMS -  A Safe Bet for Security, Liability and Payments

February 15, 2017

Jos Schaap CEO and Founder, StayNTouch In the hotel industry, nothing is more important than making guests happy. Nothing that is, except keeping them safe....

The Hotel Industry and SaaS. Does it Differ from Other Industries?

January 31, 2017

By Jos Schaap Founder and CEO StayNTouch Software-as-a-service has gone mainstream, and statistics related to the adoption rate of SaaS applications by...

New E-book by StayNTouch Explains How SaaS Technology is Transforming the Hospitality Industry

January 19, 2017

Hotel software tech veteran shares insights on why leading hotels around the globe are capitalizing on the power of SaaS mobile systems to respond to...

Driving Ancillary Revenues With Your Hotel Property Management System

December 13, 2016

By Jos Schaap CEO, StayNTouch In the travel industry, 48% of airline passengers and 59% of hotel guests said they were interested in upgrades or additional...

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