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4 Ways Concierges Can Use Technology to Craft the Guest Experience
April 17, 2017
The concierge of the future needs to be supported by technology made expressly to enhance the role and place him or her at the center of the guest experience....
Game Theory and Managing Change In Hotels
April 11, 2017
by Pierre Boettner
Perhaps it was the surreal location that inspired it, but last week as we introduced pulseLink at the Atlantis resort in Dubai, I had...
The Changing Face of Hotel Tech
by Mike Ford
We work in an exciting industry. Each day brings something new in the world of online hospitality and, last week, it was AccorHotels’...
Legacy Systems are so Yesterday, Join the Reigning King – the Cloud PMS!
March 27, 2017
Is your hotel still stuck with legacy systems? Are you still contemplating cloud? Then you really need to pull up your socks and get down to it.
Why We Made Package Management a Distinct Component of Our Concierge Technology
March 19, 2017
Most front of house hotel systems do not consider package management an important toolset for the concierge and front desk, but they should.
Looking Ahead Nine Months For Hotel Technology
March 8, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
When it comes to technology, hotels are often seen as laggards to adoption, but I don’t see this as the...
Hotel Zeppelin Reveals Their Secret to Back of House Staff Operations with ALICE
January 19, 2017
Viceroy Hotel Group Partners With ALICE in San Francisco
New York, NY – Northern California’s bold new Hotel Zeppelin San Francisco welcomes ALICE...
No More Spaghetti: Where Hotel Technology Must Go in 2017
January 17, 2017
By Margaret Ady
A fly on the wall of a conversation about hotels and technology will almost invariably hear the word silos. How are...
The Hotelier’s Wake-Up Call
January 12, 2017
A Hotelier's Guide to Mobile and Cloud-based Technologies
By Jos Schapp
No, I'm not talking about actual hotel wake up calls or polices...
5 Technologies The Hotel Industry Can’t Afford To Ignore In 2017
January 10, 2017
Jos Schaap, CEO, StayNTouch
It’s that time of year again where we all get bombarded with a myriad of articles that focus on emerging trends related to...
Roundtable Focuses on High-Tech Adoption in Hospitality Industry
November 30, 2016
Ithaca, NY, November 30, 2016 - A wide-ranging discussion at Cornell University on the impact of technology in the hospitality realm, involving two-dozen...
Mobility and the Hotel Property Management System: Ending the Epidemic of Guest Experience Complacency
November 15, 2016
Jos Schaap, CEO, StayNTouch
Hotel technology has come a very long way over the past decade and yet it still has a very long way to go in order to catch...
Puerto Rico’s Bahia Beach Resort & Golf Club Connects Their Concierge and Service Teams with ALICE’S Innovative Operations Platform
November 13, 2016
November 14, 2016 – ALICE announced that Bahia Beach Resort & Golf Club, a five diamond resort in Puerto Rico, adopted ALICE Suite - a SaaS platform...
The Most Underprioritzed Hotel Management Technology
October 4, 2016
By Alex Shashou
Guest request management, or as some call it, guest experience management, is an important part of hotel management because it underpins guest...
How Hoteliers Can Protect Against USB Attacks
June 28, 2016
By Jeff Parker – Vice President of Hotel Technology, Interstate Hotels & Resorts
You might be your hotel’s biggest problem. ...
Travel Tripper Expands Global Presence with New Office in London
January 13, 2016
New Location Targets European Market Bringing Full-Service Hotel Technology Near
NEW YORK – January 13, 2016 - Travel Tripper, the industry’s most...
HeBStrategy: The Q1 2016 Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available for Download
January 12, 2016
HeBS Digital’s latest whitepaper recaps the news and events that shook the industry in Q4 2015, and prepares hoteliers for 2016. From hotel brand mergers...
Red Lion Hotels’ ‘Hello Rewards’ Technology Platform Wins Gold Loyalty360 Award
November 13, 2015
New York, NY (November 13, 2015) – HeBS Digital is proud to announce that Red Lion Hotel Corporation (RLHC) won the Gold Loyalty360 Award in the...
HeBS Digital “Pay-As-You Go” Model Helps Hoteliers Accommodate Website Design in their 2016 Budgets
November 3, 2015
Summary: The industry’s leading digital technology, full-service hotel marketing and website design firm announces a “Pay-as-you-go” model...
SiteMinder Named a Deloitte Technology Fast 50 Winner for Fifth Consecutive Year
October 27, 2015
Dallas, US – October 27, 2015 – The hotel industry’s leading cloud platform, SiteMinder, has been announced a Deloitte Technology Fast...