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Tag : guest satisfaction

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Callaway Gardens Implements Guestware

May 12, 2017

Seattle, WA – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway...

Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds

July 13, 2016

COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...

TSA Solutions Helps IHG Hotels in Key U.S. Markets

November 3, 2015

Generate Upsell Revenues, Increase Guest Satisfaction & Motivate Front Office Teams  MINNEAPOLIS, MN — November 3, 2015 . . . Continuing...

Customer Experience Strategy for Hotels and How it can Generate More Revenues

April 15, 2015

By Ahmed Mahmoud  Customer experience as a concept is not alien to the hotel industry. Some might even suggest the hotel industry invented customer...

How Can Hotels Improve Guest Engagement? ZDirect Counts the Ways . . .

February 24, 2015

Asking guests to recall their experiences in their own words is an important first step towards boosting satisfaction, loyalty and revenues [HALLANDALE BEACH,...

Destinations Worldwide Struggle To Fire On All Cylinders

April 16, 2014

Some Serve Up Good Eats, Others Great Service, But All Travelers Agree That Hotel WiFi Is A ProblemAnalysis Of More Than Six Million Hotel Reviews Reveal First...

The New Service Recovery Paradox: Step it Up with Follow-up

April 3, 2014

The service recovery paradox is as simple as it is timeless:  A dissatisfied guest who becomes satisfied is more loyal than the guest who never had a...

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