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Tag : guest satisfaction

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If You Don’t Give Guests What They Want They’ll Go Elsewhere

September 11, 2017

How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It By Pierre Boettner The hotel shopping model is...

Local Measure Helps Canada’s Group Germain Hotels Double Guest Interaction, Personalize Service, and Cut Response Rates During Stays

July 18, 2017

Engaging Guests Directly at More than a Dozen Luxury Hotels Via Local Measure’s Social Intelligence Platform New York and Montreal – July 18, 2017...

UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction

July 11, 2017

Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding DALLAS – July 11, 2017 – Best Western Hotels & Resorts has...

Callaway Gardens Implements Guestware

May 12, 2017

Seattle, WA – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway...

Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds

July 13, 2016

COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...

TSA Solutions Helps IHG Hotels in Key U.S. Markets

November 3, 2015

Generate Upsell Revenues, Increase Guest Satisfaction & Motivate Front Office Teams  MINNEAPOLIS, MN — November 3, 2015 . . . Continuing...

Customer Experience Strategy for Hotels and How it can Generate More Revenues

April 15, 2015

By Ahmed Mahmoud  Customer experience as a concept is not alien to the hotel industry. Some might even suggest the hotel industry invented customer...

How Can Hotels Improve Guest Engagement? ZDirect Counts the Ways . . .

February 24, 2015

Asking guests to recall their experiences in their own words is an important first step towards boosting satisfaction, loyalty and revenues [HALLANDALE BEACH,...

Destinations Worldwide Struggle To Fire On All Cylinders

April 16, 2014

Some Serve Up Good Eats, Others Great Service, But All Travelers Agree That Hotel WiFi Is A ProblemAnalysis Of More Than Six Million Hotel Reviews Reveal First...

The New Service Recovery Paradox: Step it Up with Follow-up

April 3, 2014

The service recovery paradox is as simple as it is timeless:  A dissatisfied guest who becomes satisfied is more loyal than the guest who never had a...

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