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Tag : guest experience

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TTI Technologies Reports Four ways Hotels Produce Profits with Free Usage Business Centers

March 30, 2017

March 30, 2017 – New York, NY – TTI Technologies, best known for their beautiful customized Hospitality Business Center software that is safe and...

3 Ways Your Independent Hotel Can Go From Good to Great

March 8, 2017

The rise of millennial travelers has had drastic implications of the landscape of hospitality. No longer do the evolved chains hold all the aces when it comes...

Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen

February 22, 2017

SIXTY’s Head Concierge explains how ALICE Concierge has his back when it comes to guest requests. By Noah Lemaich, Head Concierge, SIXTY Hotels. One...

Is the Inability to Charge Mobile Devices Adding Friction to Your Guests’ Experiences?

January 30, 2017

By Dave Weinstein With a new year comes new buzzwords. For 2017, it appears that “Frictionless” is the way to be. For hoteliers, it means creating...

Guest Experience: Moments of Difference

November 28, 2016

New Approaches to Customer Service By David Dann We are learning from psychology that if we want to retain customers, then merely good or even excellent...

New Innovations In Hospitality HSIA Elevate Guest Experiences Through Relentless Network Monitoring & Management

November 23, 2016

SAN DIEGO, CA — Sunray, the network provider widely regarded as the hospitality industry’s HSIA visionaries, will unveil the next phase in hotel...

Mobility and the Hotel Property Management System: Ending the Epidemic of Guest Experience Complacency

November 15, 2016

Jos Schaap, CEO, StayNTouch Hotel technology has come a very long way over the past decade and yet it still has a very long way to go in order to catch...

Three Tips to Create a Memorable Experience For Your Guests

August 22, 2016

by Bryan K. Williams Could it be? Is it even possible? What are the chances that every touchpoint is memorable? Each team member is engaged. All leaders act...

Third-Party Management Companies Move to Embrace New Technology

July 8, 2016

Technology is a non-negotiable in the lodging industry. The exciting news is that hotels are able to use technology to provide value-added services and...

Infor Enhances Hotel Management in the Cloud

June 20, 2016

Infor HMS with Advanced Mobility Helps Speed Daily Operations and Improve Guest Experience for Hotels and Casinos NEW YORK -  Jun 20, 2016 - Infor, a...

How to Craft the Guest Experience

June 29, 2015

by John Hendrie Starbucks, once the darling of brand excellence, devalued, and now on an ascension, was never about the coffee. It was about the experience...

ZENO’s Guest Experience Interface Connects Front Office Staff to Environmental Controls

June 11, 2015

New building automation tools from Zeno Controls LLC are equipping even the smallest properties with the equipment they need to monitor important engineering...

PAR Springer-Miller Systems Extends the Atrio® Platform with the Addition of Atrio POS

June 25, 2013

The Industry's First Multi-Tenant Cloud-Based POS System June 26, 2013 - New Hartford, NY - PAR Springer-Miller Systems, Inc. (PSMS), a wholly owned subsidiary...

Attention Vacation Rental Reservations Agents:  Go Beyond Website Search Support

June 24, 2013

by Doug KennedyAs President of a hospitality industry sales training company for most of my entire career, I have had the opportunity to conduct reservations...

To Sell Experiences Not Just Rooms, Build A Hotel Value Pyramid

June 18, 2013

By Doug Kennedy June 18, 2013 - When you listen to reservations sales calls these days it is easy to recognize that most of the conversation is focused...

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