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3 Ways Your Independent Hotel Can Go From Good to Great
March 8, 2017
The rise of millennial travelers has had drastic implications of the landscape of hospitality. No longer do the evolved chains hold all the aces when it comes...
Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen
February 22, 2017
SIXTY’s Head Concierge explains how ALICE Concierge has his back when it comes to guest requests.
By Noah Lemaich, Head Concierge, SIXTY Hotels.
Is the Inability to Charge Mobile Devices Adding Friction to Your Guests’ Experiences?
January 30, 2017
By Dave Weinstein
With a new year comes new buzzwords. For 2017, it appears that “Frictionless” is the way to be. For hoteliers, it means creating...
Guest Experience: Moments of Difference
November 28, 2016
New Approaches to Customer Service
By David Dann
We are learning from psychology that if we want to retain customers, then merely good or even excellent...
New Innovations In Hospitality HSIA Elevate Guest Experiences Through Relentless Network Monitoring & Management
November 23, 2016
SAN DIEGO, CA — Sunray, the network provider widely regarded as the hospitality industry’s HSIA visionaries, will unveil the next phase in hotel...
Mobility and the Hotel Property Management System: Ending the Epidemic of Guest Experience Complacency
November 15, 2016
Jos Schaap, CEO, StayNTouch
Hotel technology has come a very long way over the past decade and yet it still has a very long way to go in order to catch...
Three Tips to Create a Memorable Experience For Your Guests
August 22, 2016
by Bryan K. Williams
Could it be? Is it even possible? What are the chances that every touchpoint is memorable? Each team member is engaged. All leaders act...
Third-Party Management Companies Move to Embrace New Technology
July 8, 2016
Technology is a non-negotiable in the lodging industry. The exciting news is that hotels are able to use technology to provide value-added services and...
Infor Enhances Hotel Management in the Cloud
June 20, 2016
Infor HMS with Advanced Mobility Helps Speed Daily Operations and Improve Guest Experience for Hotels and Casinos
NEW YORK - Jun 20, 2016 - Infor, a...
How to Craft the Guest Experience
June 29, 2015
by John Hendrie
Starbucks, once the darling of brand excellence, devalued, and now on an ascension, was never about the coffee. It was about the experience...
ZENO’s Guest Experience Interface Connects Front Office Staff to Environmental Controls
June 11, 2015
New building automation tools from Zeno Controls LLC are equipping even the smallest properties with the equipment they need to monitor important engineering...
PAR Springer-Miller Systems Extends the Atrio® Platform with the Addition of Atrio POS
June 25, 2013
The Industry's First Multi-Tenant Cloud-Based POS System
June 26, 2013 - New Hartford, NY - PAR Springer-Miller Systems, Inc. (PSMS), a wholly owned subsidiary...
Attention Vacation Rental Reservations Agents: Go Beyond Website Search Support
June 24, 2013
by Doug KennedyAs President of a hospitality industry sales training company for most of my entire career, I have had the opportunity to conduct reservations...
To Sell Experiences Not Just Rooms, Build A Hotel Value Pyramid
June 18, 2013
By Doug Kennedy
June 18, 2013 - When you listen to reservations sales calls these days it is easy to recognize that most of the conversation is focused...