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Tag : ecole hôtelière de lausanne

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Key Pillars of Luxury Hospitality: The Soul

August 1, 2017

By Suzanne Godfrey In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines key pillars...

Winning Strategies to Bring in New Customers

July 31, 2017

by Elisa Chan and Meng-Mei (Maggie) Chen How should hotels be reaching out to potential customers? When it comes to distribution channels, the discussion...

THE LONG READ Key Pillars of Luxury Hospitality: Service and the Emotional Connection

June 29, 2017

by Suzanne Godfrey In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines the key...

Branding and Hospitality: What’s Your Differentiation?

June 28, 2017

By Grace Goni Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look a consumer travel magazine and...

Key Pillars of Luxury Hospitality: Quality and Consistency

June 7, 2017

By Suzanne Godfrey It’s no longer about the best quality furnishings, facilities and technology. Many people, especially those who can afford to...

Disruptive Innovation? What Disruptive Innovation?

June 6, 2017

By Stuart Pallister The hotel room of the future is likely to be a combination of the high-tech and high-touch. EHL’s YU Virtual video highlights...

The Hotel Room of the Future

May 30, 2017

By Stuart Pallister What will the hotel room of the future look like?  Ecole hôteliere de Lausanne, which has been promoting blue-sky thinking on...

THE LONG READ: Redefining Luxury in Hospitality

May 4, 2017

by Suzanne Godfrey If you ask friends and colleagues who appreciate the finer things in life ‘what defines a luxury hotel?’, you’ll likely...

What Makes the Better Hotel Investment? Luxury or Lifestyle?

May 1, 2017

by Stuart Pallister If you’re looking to buy a hotel, what makes more sense as an investment? A high-end luxury hotel or a lifestyle, boutique...

Loyalty in Hospitality: Taking on the OTAs at Their Own Game

April 28, 2017

By Scott Dahl After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with their customers,...

Gastronomic Trends: Veganism - Gastronomic Movement or Lifestyle Choice?

April 27, 2017

Veganism has never been so big, and is one of the most famous current gastronomic trends of the moment. Understand more about this concept and why it may be...

Is It Time to Overhaul the Restaurant Star System?

April 20, 2017

By Stuart Pallister When leading chef Joël Robuchon came to EHL recently to receive an honorary professorship  he touched on...

Does the Guest of the Future want High Tech or High Touch?

April 19, 2017

By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift of market power. In the fourth...

In Search of Inspiration, Innovation and Transformation in the Hospitality Industry

April 13, 2017

by Katharine Le Quesne The good, the great and the – sometimes – downright innovative came together in Berlin this month to discuss the state of...

A Career in Luxury: Passion Required

April 11, 2017

by Grace Goni What’s the secret of success in the luxury goods business? That’s a key question many young marketing professionals in the sector...

Can Restaurateurs Be Creative and Profitable?

April 10, 2017

by Stuart Pallister When leading chef Joël Robuchon came to EHL recently to receive an honorary professorship  he touched on profitability and...

Seeking Solutions to Increase Hotel Profitability

April 3, 2017

by Jonathan Humphries How has the hotel industry been faring in terms of revenue and profit management in recent years and what should hoteliers be doing to...

Four Actionable Steps to Stay Relevant Through Customization and Personalized Services

March 28, 2017

by Meng-Mei (Maggie) Chen  Hoteliers are seeing their relevance diminishing almost by the day as customers increasingly turn to alternative (non-hotel)...

Chinese Hotel Brands Expand Overseas but Face Challenges on the Way

March 3, 2017

by Stuart Pallister As more and more Chinese tourists go abroad on holiday, China’s budget hotel chains are expanding overseas to serve the...

Revenue Management: Capturing Untapped Potential

March 1, 2017

By Cindy Heo Industry practitioners and revenue management (RM) educators, meeting recently in Orlando in the U.S., are in agreement: there is a great...

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