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Tag : customer satisfaction

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Reinvigorate Your Guest Satisfaction Surveys

October 11, 2017

By Larry Mogelonsky, MBA, P. Eng. ( Does any hotel still offer customer satisfaction surveys? Do you, as a hotelier, rely upon comment...

PolyU Study Finds Online Customer Reviews Key to Understanding Customer Satisfaction

October 14, 2014

14 October 2014 - Online customer reviews can provide crucial aid to hotel managers in understanding the drivers of customer satisfaction, argue Professor Rob...

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