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Reinvigorate Your Guest Satisfaction Surveys
October 11, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Does any hotel still offer customer satisfaction surveys? Do you, as a hotelier, rely upon comment...
PolyU Study Finds Online Customer Reviews Key to Understanding Customer Satisfaction
October 14, 2014
14 October 2014 - Online customer reviews can provide crucial aid to hotel managers in understanding the drivers of customer satisfaction, argue Professor Rob...