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Tag : contact center

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It’s Time for Hotel Brands to Wake Up and Re-Evaluate Their Voice Channel

December 19, 2017

By Robert Post The voice channel delivers from 20 to 50% of bookings for hotel brands. So why has the Contact Center become such an overlooked hospitality...

Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More than 8,300 North America Hotels

November 7, 2017

Chicago, IL (November 7, 2017) — Cloud5 Communications released data from a survey of more than 8,300 hotels in the North American market,...

Cloud5 Expands Direct Reservations Services with New Contact Center in Puerto Rico

March 2, 2017

Multicultural center combines near-shore cost efficiency with superior process to deliver highest conversion rates and caller satisfaction scores Chicago, IL...

Cloud5 Contact Center Achieves Major Service Record with One Million Hotel Reservations Booked

February 9, 2017

Chicago, IL (February 9, 2017) — Cloud5 Contact Center, the only provider of reservations optimization and enhanced agent services exclusively for...

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