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Talent and Technology Go Hand-in-Hand in Contact Centers
April 16, 2018
Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with...
It’s Time for Hotel Brands to Wake Up and Re-Evaluate Their Voice Channel
December 19, 2017
By Robert Post
The voice channel delivers from 20 to 50% of bookings for hotel brands. So why has the Contact Center become such an overlooked hospitality...
Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More than 8,300 North America Hotels
November 7, 2017
Chicago, IL (November 7, 2017) — Cloud5 Communications released data from a survey of more than 8,300 hotels in the North American market,...
Cloud5 Expands Direct Reservations Services with New Contact Center in Puerto Rico
March 2, 2017
Multicultural center combines near-shore cost efficiency with superior process to deliver highest conversion rates and caller satisfaction scores
Cloud5 Contact Center Achieves Major Service Record with One Million Hotel Reservations Booked
February 9, 2017
Chicago, IL (February 9, 2017) — Cloud5 Contact Center, the only provider of reservations optimization and enhanced agent services exclusively for...