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Cloud5 Adds Vertical Booking USA to Its Growing Roster of Contact Center Clients
March 14, 2018
Fast, seamless takeover of voice reservations for select Vertical Booking USA properties ensures guest service, increases revenue
Chicago, IL (March 14,...
Is Your Marriott Hotel HSIA Brand Compliant?
March 1, 2018
Brand leaders have established HSIA standards and are requiring their properties to get compliant, ensuring positive stay experiences and higher guest scores....
It’s Time for Hotel Brands to Wake Up and Re-Evaluate Their Voice Channel
December 19, 2017
By Robert Post
The voice channel delivers from 20 to 50% of bookings for hotel brands. So why has the Contact Center become such an overlooked hospitality...
Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More than 8,300 North America Hotels
November 7, 2017
Chicago, IL (November 7, 2017) — Cloud5 Communications released data from a survey of more than 8,300 hotels in the North American market,...
Top 5 Mistakes Hotels Make with Wi-Fi and How to Fix Them
June 1, 2017
By Mitch Huskey
Hotel technology isn’t easy. In fact, it’s getting harder every day because what guests demand is changing every day –...
Guests Are Winning the Battle Over Hotel Bandwidth
February 15, 2017
Guests are devouring hotel bandwidth with increasing demands, data-hog applications, and multiple devices per room, leaving hoteliers with the choice between...
Five Trends that Will Shape Hotel Investment in Communication Networks in 2017
December 6, 2016
Re-Designing Hotel Communications to Satisfy the “Always-Connected” Millennial Guest
Chicago, December 6, 2016 — In 2017, hoels...