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The #1 Rule in Service Excellence: Keep the Customer
August 3, 2017
By Bryan Williams
United Airlines is now a case study for how not to treat customers. Especially paying customers…who are about to receive the...
BW Leadership Academy Supports DonorsChoose.org to Help Classrooms in Need
April 13, 2017
Washington DC (April 13, 2017): The acclaimed BW Leadership Academy, founded by hospitality executive, Dr. Bryan K. Williams, is coming to Phoenix,...
Recognizing Excellence on Your Team
April 12, 2017
Plaques. Pizza Parties. Parking Spaces. The list can go on and on. After all, who doesn't like to to be recognized and get prizes, right? There are even...
ResortSuite Selected Dr. Bryan K. Williams as Keynote Speaker for Its Recent Annual Conference in Toronto
April 10, 2017
Washington DC (April 10, 2017): As the global leader in hospitality software solutions, ResortSuite recently held its acclaimed User Conference at the Omni...
The #1 Key to Building a World-Class Service Culture Today
March 13, 2017
Oh, what a privilege it is to serve others. Whether you work in a hotel, restaurant, spa,club, conference center, etc, the purpose is the same: Consistently...
How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty
November 21, 2016
by Bryan K. Williams
It's finally here! My latest book is called, How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty....
Leadership Excellence: Leaders are Lifters
October 27, 2016
The countdown has begun and there are just 7 more days until the BW Leadership Academy. Strong leaders are lifters! They encourage, inspire, challenge and...
The Big Leadership Question: Why Should Anyone Follow YOU?
October 10, 2016
At our upcoming BW Leadership Academy, the key question we will help each person answer is: Why should anyone follow you? Besides your job...
2 Customer Service WOW Stories to Jumpstart Your Week!
September 12, 2016
I've had the privilege of visiting and working with the staff at The American Club in Kohler, WI over the years. Their 'Immigrant...
Customer Service Expert Introduces B.W. Leadership Academy
May 26, 2016
(BALTIMORE, MARYLAND – May 26, 2016) – Dr. Bryan K. Williams, the leading expert on customer service, recently announced the launch of the B.W....
Dr. Bryan K. Williams Selected as a Guest Speaker for CMAA 89th World Conference On Club Management
February 4, 2016
February 4, 2016: The Club Managers Association of America (CMAA) has selected Dr. Bryan K. Williams to be a guest speaker at its annual conference. The 89th...
Agilysys Selects Dr. Bryan K. Williams as a Guest Speaker for Its Annual Conference in Las Vegas
January 27, 2016
Washington DC (January 27, 2016): Agilysys has signed Dr. Bryan K. Williams to be a guest speaker at its 2016 User Conference and Executive Summit. This...
Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016
January 12, 2016
Something is different when YOU are at work. It's up to you to determine if that "something" is positive or negative...it is never neutral. ...
7 Ways to Drive Service Excellence in 7 Days
November 30, 2015
Use the following 7-day plan to reinforce your team’s commitment to service excellence!
Day 1: Be Consistent
For many people, excellent customer...
October 26, 2015
By Bryan K. Williams
(Dedicated to: Doug Brooks, Charles DeFoucault, Carter Donovan, Jim McManemon, Diana Oreck, Theo Gilbert-Jamison, Angela Hornsby and...
Love Your Work: Leadership & Service Excellence with Bryan K. Williams
October 19, 2015
Professionalism is about doing what you are supposed to do, when you are supposed to do it, whether you feel like it or not. Work is not meant to be something...
Get Motivated! Tips to Be Unstoppable in the 4th Quarter
October 13, 2015
By Bryan K. Williams
Motivation: What moves you?
What motivates you? What moves you? What inspires you to be more than you usually are? People oftentimes ask...
The Power of Owning Your Work: Leadership & Service Excellence with Bryan K. Williams
October 12, 2015
There is something very special about seeing someone who cares about what they are doing, how they are doing it, and who they are doing it for. In this...
Hotels and Spas Sign with BWTV for Online Service Excellence Training
January 27, 2015
Bowie, MD (January 27, 2015) - After a successful launch in 2014, Bryan Williams' BWTV continues to bring world-class service education to thousands of...