Page 1 of 1 pages
Why We Made Package Management a Distinct Component of Our Concierge Technology
March 19, 2017
Most front of house hotel systems do not consider package management an important toolset for the concierge and front desk, but they should.
“There Are Only So Many Outlook Calendar Notifications You Can Send Yourself”
March 13, 2017
How the Front Desk Team at The Ludlow Hotel New York Uses Purpose-Built Technology for the Transparency and Accountability A Shared Email Inbox Can’t...
“A Little Bit of Magic in the Everyday:” How ALICE Concierge Helps This Nashville Concierge
March 1, 2017
This is a guest post from Erik Rocca, Lead Concierge with Thompson Nashville.
"A hotel in the middle of the night can be a magical place"...
Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen
February 22, 2017
SIXTY’s Head Concierge explains how ALICE Concierge has his back when it comes to guest requests.
By Noah Lemaich, Head Concierge, SIXTY Hotels.
For 2017, Resolve to do Something About Your Hotel’s Package Problem
February 14, 2017
In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are...
Safeguarding the Future of the Concierge Through Technology: Why Your Concierge Needs a Modern-Day Toolset
February 7, 2017
Few roles in the hotel have been as affected by technology as that of the concierge. Mobile internet and apps have decreased the reliance of most guests on the...
How Long is too Long for a Hotel to Respond to Guest Requests?
October 13, 2016
ALICE Consumer Research Says Guests Expect Staff Responses to Text Messages in About 12 Minutes, 26 Minutes for Email
NEW YORK, October 13, 2016 –...
ALICE Concierge Delivers a Customized Solution at NYC’s Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights
August 29, 2016
NEW YORK, August 29, 2016 – In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan’s 314-room Dream Downtown...
With Summer in Full Swing, ALICE Empowers Concierges to Score the “Hottest Ticket in Town” for Guests
August 16, 2016
New ALICE Concierge Technology Draws Rave Reviews from Hotel Concierges at 22 NYC Hotels and more than a Hundred Nationwide
NEW YORK, August 16, 2016 –...
Do’s and Don’ts of Hotel Texting, from a New York City Concierge
July 13, 2016
A few tech-savvy hotels are skipping email and social media and are directly texting their guests. Arrive Hotels which just opened in Palm Springs has done...
ALICE Expands Further in the UK, Partnering with the Brooklands Hotel, Surrey
With Connected Conference Rooms and More, Brooklands Offers a Totally Rich Guest Online Experience Delivered through a Single, Cost-Saving Operations Platform...
San Francisco’s Hotel Zephyr Partners with ALICE
July 5, 2016
Guest Service Team at the 361-Room Hotel in Fisherman’s Wharf Collaborate on the Hotel Industry’s First-Ever Comprehensive Operations Platform -...
NYC’s Hôtel Americano Partners with ALICE
June 16, 2016
Chelsea Hotel’s Uniquely Rich Guest Experience Delivered through a Single Operations Platform, Which Also Realizes Cost Savings
NEW YORK, June 16, 2016...