ALICE, info.aliceapp.com, has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.
ALICE SUITE, which brings together the ALICE Staff, ALICE Concierge and ALICE Guest products into a single platform, allows hotels to connect guests, staff and hotel operations teams quickly and easily, via an easy to use and integrate suite of Mobile, Web and SMS tools. ALICE is available as a stand-alone solution, and is also fully integratable with PMS, POS, and all other third party management systems.
ALICE was founded in 2014, and received a $9.5million Series A investment led by Expedia, in 2015. It is gaining rapid traction in its mission to help hotel operators and owners leverage innovative technology to create happier guests, and more efficient and effective operations teams. Its products are in place at dozens of branded and boutique hotels across the country, including The Setai, One&Only Ocean Club, the Amsterdam Hospitality Group, and Viceroy Hotels and Resorts. ALICE’s innovative product, service and sales teams work out of its headquarters office in mid-town Manhattan.
ALICE is a hotel operations system for all workflow and communication. ALICE enables hotels by providing a single platform to connect concierge, front desk, maintenance and housekeeping, while also giving guests an entirely new way to engage with their hotel through a mobile application and SMS.
Technologies That Will Have a Major Impact on Hotels in 2017 and Beyond
January 18, 2017
What Hotels Can Learn From the Airbnb CEO’s Twitter Exchange about What Guests Want
January 11, 2017
New York City’s Skyline Hotel Using ALICE for Back of House Insights and Front of House Peace of Mind
January 5, 2017
New York City’s Historic Sohotel Chooses ALICE for Guest and Staff Communications
December 6, 2016
Puerto Rico’s Bahia Beach Resort & Golf Club Connects Their Concierge and Service Teams with ALICE’S Innovative Operations Platform
November 13, 2016
Hotel Messaging Is at a Crossroads
November 9, 2016
3 Operations Fixes to Run Your Hotel as a Platform
November 1, 2016
3 Barriers to Running Your Hotel as a Platform
October 26, 2016
The Real Reason Airbnb is Eating into the Hotel Market Isn’t What You Think
October 21, 2016
How Long is too Long for a Hotel to Respond to Guest Requests?
October 13, 2016
The One Thing You Can Control With TripAdvisor Reviews
Introducing the “Shared Workspace Hotel”
October 12, 2016
The Most Underprioritzed Hotel Management Technology
October 4, 2016
5 Ways for Hotels to Counter Growing Pressure from Review Sites, the Sharing Economy and the Expanding Technology Stack
September 27, 2016
ALICE Concierge Delivers a Customized Solution at NYC’s Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights
August 29, 2016