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Qualifications
of
KIRBY D. PAYNE, CHA,
President
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AREAS OF EXPERTISE
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• Over 30 years of diversified, international experience in
the hospitality
industry, including single- and multi-property operations.
• Development and implementation of marketing plans and cost controls
in all areas of hotel operations.
• Planning and implementation of property upgrades, including physical
rehabilitation, marketing focus and operating policies.
• Participation in the development of numerous hotels, ranging from
56-room low rises to major high-rise hotels and resorts.
PROFESSIONAL EXPERIENCE
President
HVS/American Hospitality Management Company, Tiverton (Newport), Rhode
Island
1988 - Present
Own and oversee the operation and marketing of these companies.
The management company operates various hotels, with overall
responsibility
for operations, marketing, accounting and repositioning hotels, when
necessary.
Clients include major financial institutions, private companies, and
individuals.
The management company operates a diverse portfolio of hotels including
resorts, commercial and economy lodging throughout the country and
undertakes
consulting assignments including management oversight, asset
management,
receivership services, and litigation support.
Vice President
ManaDyne, Eden Prairie, Minnesota
1988
Responsible for the Hospitality Division of this property management
company. Managed over 30 hotels in 15 states, with overall
responsibilities
for operations and market-ing. Additional responsibilities
included
obtaining new management contracts and assisting current and
prospective
clients with development and acquisition of hotels.
Manager
Pannell Kerr Forster, CPAs, Minneapolis, Minnesota
1985 - 1988
Oversaw hospitality consulting services, including several national
accounts. Major assignments included operational consulting for five
all-suite
hotels; concept development for a prototype Hawaiian resort;
reservation
system selection for a major operator; appraisals of over $150 million
in hotels; executive searches; market demand studies and appraisals
ranging
from a 72-room limited-service hotel to a 3,000-room luxury
hotel/casino;
and opening General Manager of the Aladdin Hotel, Las Vegas.
Southern Host Hotels, Atlanta, Georgia
1982 – 1984
Prepared annual business plan and coordinated efforts for new business
development, including the development of purchase offers and
solicitation
for management contracts. Performed in-house feasibility studies;
supervised marketing departments of 15 hotels and the operations of
selected
properties.
Director of Operations
Groupo Quetzalli, Mexico City, Mexico
1981 - 1982
Established a hotel operations department for a Mexican holding
company.
Supervised eight hotels and a racetrack. Developed three new
hotels.
Developed and implemented operating systems, manuals, and procedures
for
an acquired hotel chain. Installed an international computerized
reservation,
sales and information system and established the necessary supporting
departments.
Senior Consultant
Pannell Kerr Forster, CPAs, Houston, Texas
1979 - 1981
Supervised Management Advisory Services staff with responsibility for
three states and Mexico. Projects included highest and best-use
studies,
market demand studies, and financial forecasts for multi-use
developments,
hotels, restaurants, clubs, and marinas. Established project budgets,
provided
cash-flow analysis, property valuations, market position studies.
Various Management Positions (Noted below with asterisk.)
Hilton Inns, Inc.
1973 - 1979
* General Manager (1978 - 1979)
Hilton Inn, Bossier City (Shreveport), Louisiana
Managed 250-room hotel on behalf of management company.
Facilities included restau-rant, lobby bar, banquet space, and
discotheque.
Responsibilities included preparation of annual operating budget and
market
planning and the implementation of that plan once approved.
* Manager (1977 - 1978)
The Buccaneer, Saint Croix, U.S. Virgin Islands
Managed a luxury 144-room, 270-acre resort. Facilities included three
beaches, tennis courts, an 18-hole golf course, restaurants and bars,
and
its own infrastructure, including electrical and sewage.
* Resident Manager (1976 - 1977)
Hilton Hotel, Saint Petersburg, Florida
Resided on the property and coordinated daily activities of all
departments
for a 307-room hotel with several food and beverage outlets and 37,500
square feet of meeting space. Managed the hotel in the absence of
the General Manager and participated in all policy making and
planning.
Hilton Inns, Inc., Atlanta, Georgia
Conducted property reviews of over 30 franchises in seven states to
ensure compliance with franchise agreement and to optimize performance
in all departments. Prepared detailed analyses of departments and
developed
corrective procedures as needed. Coordinated and conducted
training
of general managers and department heads. Assisted franchisees in
market studies and plans.
Staff Consultant
Laventhol, Krekstein, Horwath & Horwath, CPAs, Atlanta,
Georgia
1972 - 1973
Performed economic feasibility studies for hotels, restaurants,
condominiums
and apartments. Consulted on food, beverage, and hotel
operations.
Prepared analysis on site via-bility, market position and demand, cash
flow and budgets, payroll and staffing. Conducted internal
control
audits.
Management Trainee
Inter-Continental Hotels, Curaçao, Netherlands Antilles
1972
Trained in all departments of the Inter-Continental Curaçao,
a casino resort hotel on the waterfront. Ongoing responsibility
as
Night Manager overseeing the front office, night clubs, restaurants and
liaising with the casino. Responsible for the casino cash count
on
behalf of the hotel.
Captain, US Army
1968 - 1971
Served in Vietnam as advisor to Vietnamese 1st Armored Cavalry Regiment
and 9th Infantry Regiment. Served stateside tours primarily at
Fort
Lewis, WA in the 3rd Armored Cavalry Regiment as Platoon Leader, Motor
Officer. Served briefly as a prosecutor for Special Court
Martials
for the JAG office.
EDUCATION
Bachelor of Science in Business Administration, Florida State
University,
1972
Major - Hotel and Restaurant Administration; Minor - International
Finance
Associate of Arts Degree, New Mexico Military Institute, 1967
Fluent in Spanish
American Hotel and Lodging Association
• Chair 2002
• International Council of Hotel/Motel Management Companies (Now the
Multi-Unit Owner & Operators Forum), Past Chair
• Committees and Task Forces, Various including leadership
positions
• HotelPAC, Committee Member
• Market, Financial and Investment Analysis Committee, Sub-Committee
Chairman and past Vice Chair
• Economy Lodging Council (Now Council of Inns & Suites), Past
Member Executive Committee
• Awarded Economy Lodging Operator of the Year, Council of Inns &
Suites, 1998
• Awarded Company of Excellence award, Multi-Unit Owner & Operators
Forum, 2001
Educational Institute of the American Hotel and Lodging
Association
• Board of Trustees, Trustee
• Certification Commission, Commissioner
• Editorial Review Committees for textbooks; Art and Science of Hotel
Management, Financial Management of Hotels, and Guide to
Understanding Feasibility Studies
• Programs Committee, past Member
Minnesota Hotel and Lodging Association
• President 1996
• Smaller Properties Committee, Member
• Joint Education Committee, past Member
• Joint Human Resources Committee, past Member
University of Minnesota-Crookston, Hospitality Management
Program
• Advisory Committee, Member
PRESENTATIONS, LECTURES, PANELS AND INTERVIEWS
• Resort Managers Association (2001) – Panel Presentation on
Resort
Operations and Issues
• International Hotel/Motel and Restaurant Show (1990) - Presentation
on Increasing Average Daily Rates
• NYU Hospitality Industry Investment Conference (1988) - Panel
Presentation
on Feasibility Studies (Operator's Perspective)
• International Hotel/Motel and Restaurant Show (1987) - Panel
Presentation
on Feasibility Studies
• International Hotel/Motel and Restaurant Show (1985) - Panel
Presentation
on Feasibility Studies
• Minnesota Motel Association (1988) - Keynote Presentation, Annual
Convention
• Florida State University - Hotel and Restaurant Department, Guest
Lecturer
• University of Minnesota-Crookston - Hospitality Management Program,
Guest Lecturer
• Kansas Lodging Association (1989) Lecturer, Adding to the Guests'
Perceived Value to Increase Profits, Annual Convention
• Minnesota Hotel & Lodging Association - Progressive Learning
Series, Marketing, Special Promotions Presentations and various
others
• Minnesota Tourism Conference (1990) - Panelist, Guest
Satisfaction
• Upper Midwest Hospitality Show (1990) - Lecturer, Marketing Ideas
that Work
PUBLICATIONS
• Over 80, available on the internet at
www.American-Hospitality.com,
including:
• The Real Estate Finance Journal, "What To Renovate When Money Is
Tight", Spring 1994
• The Real Estate Finance Journal, "Working for the Hotel's Asset
Manager:
A Management Company's Perspective", Spring 1992
• Lodging, "Repositioning: It's Not Just Renovation", July-August
1991
• American Hotel & Lodging Association's Guide to Hotel
Development,
serialized in Lodging, "Part I, How to Assess The Market For A
Hotel"
• Monthly Columnist and Contributing Editor, Hospitality
Management
• Various Columns, Minnesota Real Estate Journal
• The Cornell H. R. A. Quarterly, "Hotel Turnarounds: Managing To
Succeed",
December 1992
• American Hotel and Motel Association's White Paper on Market
Feasibility
Studies
• Various articles on market overviews, Lodging
• Hotel & Resort Industry, "The Economy Segment - New Markets,
New Concepts", June 1989
• Arizona Hospitality Trends, "Look Past the Obvious", Winter
1989/1990
• Real Estate Finance, "Around the Bend in 135 Days: A Hotel Case
History",
Spring 1992
Additionally Mr. Payne is regularly interviewed and quoted in
local,
regional and national press, radio and television both as an industry
expert
and on behalf on the industry’s trade association.
Qualifications
of
VICTORIA S. RICHMAN
Chief Financial Officer
AREAS OF EXPERTISE
• Reviewing hotel financial statements in order to recommend changes
in operational and marketing approaches so that profitability is
enhanced.
• Conducting asset management reviews and subsequently meeting with
owners and investors to recommend possible improvements and areas for
concern.
• Advising hotel investors such as institutions, individuals, and
businesses
in strategic refinancing and locating a new franchise and/or management
affiliations.
• Coordination of all phases of management takeover and implementation
of company's systems and internal control procedures.
PROFESSIONAL EXPERIENCE
Chief Financial Officer
HVS/American Hospitality Management Company, Tiverton (Newport), Rhode
Island
1989 – Present
Oversee the financial and accounting operations of this management
company. Responsibilities include supervising the business planning,
budgeting,
accounting and cash management process for all the hotels managed by
the
company. Additionally, supervise all asset management contracts and
prepare
the monthly reports to owners for all hotels. Advisor to passive,
semi-active,
and active hotel investors in locating properties for acquisition,
providing
the understanding of a hotel's operational and investment potential,
and
structuring the acquisition.
Director, Consulting Services
Stephen W. Brener Associates, Inc., New York, New York
1985 – 1989
Conducted the operational reviews associated with the company's asset
management contracts for institutional lenders and other clients for
major
chain managed hotels. Supervised the research/preparation of market
studies,
appraisals, workouts, and investment analyses for to-be-built and
existing
hotels. Advisor to developers on phases of hotel development including:
facilities planning and design, pre-opening and opening budgets, chain
affiliation, preparation of opening and annual plans. Consultant to
investors/owners
on acquisition and disposition of individual properties and chains
including:
deal packaging, loan packaging, due diligence, and complete property
reviews.
Corporate Trainee, Wharton - Summer Intern Program
Bank of Boston, Boston, Massachusetts
Summer 1984
Redesigned and implemented bank-wide procedures for administering
corporate
charitable contributions during the summer between the first and second
years of business school.
Operations Analyst
Hibernia National Bank, New Orleans, Louisiana
1981 - 1983
Project Manager of opening of a new, central-city branch office with
responsibility for all phases of the development. Designed and
implemented
operational reorganization of the following departments: Safekeeping,
Certificate
of Deposit Operations, Commercial Lending, and Customer Service.
EDUCATION
Master of Business Administration, The Wharton School,
University of
Pennsylvania, 1985 Major in Finance, Concentration in Real Estate
Bachelor of Arts, Brown University, 1981 Major in Political
Science
PROFESSIONAL ACTIVITIES
• Lodging Industry Investment Council, Member
• Candidate for Membership, Association of Real Estate Women
• Profiled in Who's Who of American Women, 16th Edition
• Member, National Association of Female Executives
• Director, The Wharton Club of Minnesota
• Member, Commercial Real Estate Women (CREW), Program
Committee
Qualifications of
Matthew A. Kent, CHA
Senior Vice President - Operations
AREAS OF EXPERTISE
• Over 18 years of management experience in the hospitality
industry
including extensive experience in Food & Beverage, Rooms Division
Operations,
Marketing, Openings and Renovations.
• Major recent projects include assuming the management of numerous
Full Service and Limited Service hotels managed by the company on both
short and long terms contracts. Concepting, menu development,
pre-opening
training and opening five food & Beverage outlets for 350-room
hotel
adjacent to Native American casino in conjunction with other Rooms
Division
pre-opening services.
• Knowledgeable in the development and execution of a comprehensive
business plan. All details of that plan including sales and
marketing
strategies, human resources, and financial administration.
• First hand experience in development and implementation of budgets,
monthly P & L reports, and point of sale reports and
procedures.
• Knowledgeable in the conception and implementation of an effective
marketing plan. Able to conduct market evaluations, target group
surveys, and media relations. Trained in commercial art and
advertising
production as well as creatively producing promotions and marketing
that
work.
PROFESSIONAL EXPERIENCE
Vice President - Operations
HVS/American Hospitality Management Company, Tiverton (Newport), Rhode
Island
1998 – Present
Responsible for the supervision of the operations of the various hotels
operated by the company through the individual hotel General
Managers.
Also responsible for working with the hotels’ staffs to develop and
implement
marketing and training programs, insuring that the company’s policies
and
procedures are adhered to in all areas. Joined the company as a
General
Manager for a 102 Holiday Inn Express in Florida and subsequently
promoted
to Regional Supervisor until assuming current responsibilities in early
2000.
Catering Sales Manager
The Sheraton-Downtown West Palm Beach, Florida
1997 – 1998
Responsible for securing new business for a 225 room downtown hotel
for the local social and SMERF markets. Developed new menus and
packages
and implemented creative marketing plans.
Catering Director
Embassy Suites, Singer Island, Florida
1997
Responsible for the catering department of this 250-room ocean front
resort including marketing, sales administration and service
delivery.
(The resort converted to time-share and Mr. Kent joined many of the
staff
in joining senior management at the Sheraton noted previously.)
Operations Manager
Burt Reynolds Institute for Theatre Training, West Palm Beach,
Florida
1996 – 1997
Responsible for the day-to-day operations of all of the company’s
facilities.
This includes a 375-seat theatre, off-site rehearsal hall and student
housing.
Daily tasks included, supervision of all front of house functions for
performances,
which involved ticketing, customer service, security, maintenance, and
a volunteer program of over 300 participants. On going
responsibilities
were coordinating the completion of construction, the handling and
booking
of rental inquiries and the acting system analyst for all company
systems,
including the box office network.
Corporate Food & Beverage Manager
PGA Golf Properties, Saint Lucie, Florida
1995 – 1996
Responsible for the overall development of food & beverage programs
for a new subsidiary of PGA of America, a golf course and club
development
company. Developed and maintained budgets and departmental
reports.
Created all operational procedures and training.
Theatre Resource Manager
Raymond F. Kravis Center for the Performing Arts
1992 – 1994
Hired as the Assistant House Manager prior to opening. Promoted
to Associate House Manager and then finally to Theatre Resources
Manager.
Responsibilities were the administration of contracts with
organizations
that rented the Facility. This included Pace Theatrical Group-FL,
Inc. (Broadway Series), Palm Beach Opera, Miami City Ballet and Ballet
Florida. Also responsible for the negotiation and administration
of food and beverage contracts.
Director of Operations
Pirates Cove Resort, Stuart, Florida
1990 – 1992
Oversaw the opening and operation of a first class marina resort on
the Intra-Coastal Waterway. The resort featured 50 suites,
60-slip
marina, two food & beverage outlets and yacht sales.
General Manager / Food & Beverage Director
Lindquist & Craig Hotels & Resorts, Lawrence, Kansas
1987 – 1989
Served in two capacities for this hotel management company: General
Manager Holiday Inn Westwood Plaza, Beverly Hills, CA; and Traveling
Food
& Beverage Director handling assignments at the Journey’s End
Hotel,
Bessemer, AL and the Crown Plaza, Beverly Hills, CA.
General Manager
Holiday Inn, Plant City, Florida
1983 – 1986
Started as Guest Services Manager and subsequently promoted to General
Manager in 1984 of this 300-room full service hotel and conference
center.
EDUCATION
• Educational Institute of the American Hotel & Lodging
Association
(AH&LA)
• InnnterContinental Hotels & Resorts (Formerly Bass) – Various
training programs including General Manager, Food & Beverage, Guest
Service, Marketing and others. Regular attendance at seminars at
their annual convention.
• UCLA – Short Course, “The Negotiation & Administration of
Management
Contracts”, 1988
• HITEC – Seminars and Workshops, Various Years
• Florida Hotel & Motel Association Annual Convention Seminars,
1998, to Present
• Tampa Technical Institute – Commercial Art 1984
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