Based in Phoenix, Arizona, Multi-Systems, Inc., (MSI) is the hospitality industry’s leading provider of integrated technology services. In addition to MSI’s lodging software, we offer unique tools and consultative approaches to Property Management, Sales and Catering, Point-of-Sale, Kiosk, and Corporate Services™.

MSI develops, markets, and supports easy-to-use, state-of-the-art, integrated technology services and software for hotels throughout North America and the world. The company's strengths are its people and an environment of open communication. The MSI team is dedicated to following its Guiding Principles, which spur continuous innovation and the highest quality products and services. MSI takes pride in marketing superior hotel software solution options, which are supported by experienced customer centric professionals.

Established in 1990, the integrated technology services company has shown steady growth by increasing revenue every year since its inception. The company is made up of Senior Management, tenured in the industry, as well as dedicated associates in the Sales, Support, and Account Management teams. In addition, MSI’s Implementation team provides the most comprehensive and consultative IT solutions to help you integrate your new software solution into the operations of your business seamlessly.

Today, MSI offers the most complete and fully integrated property management system solutions and enhanced lodging software selection available in the hospitality industry. With more than 3,000 installations across North America, MSI employs over 200 people at its headquarters in Phoenix, AZ. MSI’s friendly, customer driven industry specialists will help you find the right lodging software and tools for your property. Please select a link on the left to learn more about MSI’s commitment to you and your property.

MSI Products & Solutions
Creating a strong link between your technology systems is one of the smartest things you can do for your properties. Providing the lodging industry with complete technology solutions is MSI’s strength. Our seamlessly-integrated software systems, including Property Management, Sales, Marketing and Catering, Point of Sale, Centralized Corporate Services, Credit Card Processing, and Wireless Check-in/out, have been tightly integrated and thoughtfully designed to assist you with all your properties’ needs.

WinPM: Hotel Management Software
Everyone likes the challenge of predicting where technology is going to take us, but no one knows for sure what is around the corner. MSI's Property Management System, WinPM, has been designed in a very unique way that will allow your business to always be best prepared for any and every change that occurs in the hospitality technology area. The WinPM System automates all areas of your front desk and offers many key features to assist in the profitable management of your property. Learn More.

NovaPlus: Hotel Reservation Software
NovaPlus combines a fully featured property management system with a fully integrated rates management system. Offered exclusively to Best Western members or management companies with a Best Western in their portfolio, NovaPlus was built to provide the best tools available to assist properties to increase revenue in conjunction with the Best Western Two-Way interface. At 450 properties and growing, NovaPlus is one of the most popular Property Management systems offered to Best Western properties. NovaPlus offers a variety of interfaces, including a credit card interface to Southern Data Com, allowing your property maximum flexibility in choosing your credit card processor. Learn More.

EnterprisePM: The Best in Enterprise Level Property Management Software Solutions
EnterprisePM is an extremely flexible property management system for select service properties. Hoteliers operating within multi-property, multi-branded environments are looking for a centralized PMS database to support and securely store all property and guest preference information that ultimately can be accessed and shared across the enterprise. Our Enterprise PM platform is extremely flexible, and will accommodate multiple scenarios to meet multiple needs, including the ability to keep database information proprietary for multi-brand situations when necessary. It will help hotel and management companies to consolidate reports, facilitate cross-booking, and enable field sales managers to have real-time information on availability and rates. Learn More.   

WinSAM: Sales & Catering Software Combined with WinPM, a Comprehensive Property Management Solution
MSI’s Sales, Marketing & Catering System features instant access to an Automated Function Book, Client and Prospect Tracking, Yield Management, BEO’s, Rooms Book, Sales Diary, and more. Your staff also has immediate access to Sleeping Room and Function Room Availability from anywhere in the system, making manual searches through files a thing of the past. WinSAM is fully integrated with WinPM, MSI’s Property Management solution so eliminating the need for an interface. Learn More.

Contact Management: WinPM + Sales Driver: Property Software for Limited Service Locations
Introducing WinPM + Sales Driver, offering enhanced database management software to increase productivity and track sales activity for select service properties. With the click of a mouse, sales managers, general managers and front office personnel can access detailed information on sales accounts, contacts, new business, traces and communications records. The system allows the ability to set target rates and group room allocations as well as merge database fields with Microsoft® Word, Excel and Access for direct mailings. Sales Driver is fully integrated with WinPM, MSI’s Property Management solution. Learn More.

Place Point: A Retail and Self-Service Point of Sale System
Place Point is a Point of Sale system with an instinctive user interface that fully integrates with MSI’s WinPM system. Guests can order items using secured information encoded on a track of their room key—specially encoded for this purpose—or a credit card to purchase food or beverages in the lobby. Built from the ground up to be intuitive and user-friendly, it combines appetizing graphics with a thoughtful design to appeal to the growing group of business travelers that demand interactive technology in their purchasing experiences. The easy front end is carried on in the Retail version, making the technology the easiest task your new employees will learn! Learn More.

The Helm: Hotel Business Intelligence Software
Imagine a tool so targeted and so interactive that you could be absolutely confident of having a complete and up to date picture of the operational aspects that are the most critical to you across all of your hotels. Imagine a tool so powerful that your ideas, your thoughts, your intentions could be deployed across all of the properties in your portfolio instantaneously. Are your revenue management, customer relationship, regional sales group, corporate controller, and operations staff able to access the information they need at the time they need it? Nothing is more critical to customer service than being able to react appropriately to your guest’s needs as they occur. And insuring that all of your properties have access to the guest information that will create a personalized guest experience at your hotels is the competitive advantage most coveted in today’s competitive marketplace.  Learn More.

nTouch: Next Gen Solutions 
MSI introduces nTouch family of technology solution products. MSI is continually looking at emergent technologies to find solutions the make guest service and day to day management more accessible. With the introduction of the iPhone and Microsoft Surface applications, MSI proves again why it is a leader in the Hospitality industry in providing solutions for today and into the future. Learn More.

ASP Corporate Services: Web-Based Hotel Management Software Package Services
MSI's focus is on providing cutting-edge integrated technology solutions to the lodging industry and supporting them with superior service. Our solutions have been developed with the needs of hoteliers first and foremost. MSI's Windows Property Management System resides on multi-tiered technology that allows ASP-based services to be offered. MSI has developed ASP-based products that include Web Corporate Track (corporate reporting network), Frequent Guest Stay Data Systems, E-folio and Web Folio Systems. Learn More.

Web Booking Engine: Web-Based Hotel Booking Software
MSI’s Web-Booking engine is designed to provide clients with an intuitive internet tool to increase exposure, bookings and efficiency for independent and brand properties. Whether you have an existing web-page or simply looking to increase your presence through adding a Web Booking Engine to your property, MSI can help!  Learn More.