 |
|
| Every property has occurrences where a guest has claimed some injury
or damage to their property that you know as a Hotel Professional that
the claim is not your responsibility. However, because of the attitude
of the guest and as a hospitality provider you know you should submit a
report to your insurance carrier. You know that you would like this
to go away but your insurance carrier says all occurrences must be reported.
The down side is that for every little occurrence that is reported to the
issuance carrier you are increasing you loss experience ratio.
Deep down you know that if you offered some small amount of something the person would go away but with the litigious nature of our society you don’t want to jeopardize the company. We have found that the use of a “third party claim administrator” doing some fact finding and determining if the insurance carrier should be involved, or if the claimant should be offered some form of compensation either cash or nights stay at the property can make a problem disappear with little expense and no involvement of your insurance carrier that can affect your insurance policy rating at the renewal. Third party involvement will usually prove to be the most effective method of dealing with the nuisance claims. Look for a competent third party administrator to handle this for you. Talk to your insurance professional about finding a claim administrator that can coordinate with your insurance carrier. There is a charge that you will incur but it can be the most cost effective way to keep your insurance premium low over the long term. If you can not find someone to give you good alternatives then call us we can help. |