“The creation of a Custom Training Division was the next logical step for us” said Jay Delerno, President of MacDel Inc., d/b/a HotelTraining.com. Mr. Delerno went on to say, “The HITEC Show in 1999 exposed us to a number of inquiries from hotel software and hardware vendors that were seeking low cost, effective, yet timely training solutions they can use to educate hotel employees on how to utilize the products being installed in their hotels.  Staff turnover is still a huge problem and the Internet based training offers vendors a cost effective, consistent, and constant training alternative. A company that wants to deliver their training over the Internet is no longer required to make large capital expenditures to acquire software, develop the training materials as well as hire a staff to address the on going issues of site hosting, maintenance of training materials and technical support.” 

The goal of the new division is to work with vendors and suppliers in developing their existing on-site training materials into a complementary, support training option that hotels can access to provide refresher training to existing employees and to train new hires.  
 
An Internet based training program provides access to on-demand training, tracking of each trainee’s progress as well as in-depth reporting for each trainee. The training is provided with an interactive format that includes text, animation, and audio.  Depending on bandwidth delivery options, video may also be incorporated. Performance feedback on training is provided by way instant responses that are given for every answer submitted by a trainee.  Interactive responses to test questions may be in the form of a multiple-choice selection, clickable image selection, or a fill-in-the-blank answer. By providing administrative access to a program, the vendor can review trainee history as well as all corresponding reports.

WorldRes.com, Inc. www.WorldRes.com WorldRes.com, Inc. (http://www.worldres.com) operates an online distribution network that connects hotels to leisure travelers through a broad range of Web-based partners, including portals, travel and destination Web sites, convention and visitor bureaus, tourism authorities, online city guides, call centers and travel agents. 

For hotels, WorldRes.com offers an efficient, low-cost means for marketing and selling accommodations online. For distribution partners, WorldRes.com provides detailed  
information and booking capability for a wide range of properties, from bed and breakfasts and independent hotels to resorts, vacation rentals and hotel chains.

WorldRes.com was founded in 1995 and is headquartered in San Mateo, California; WorldRes.com operates offices in Duesseldorf, Germany; Paris; Sophia Antipolis near Nice, France; and Staines, Middlesex, just outside London. 

HotelTraining.com currently provides Internet based reservation sales and guest service training workshops to the public and custom training workshops to a number of Internationally know hotel and hotel vendor companies.   New training workshops for group sales will be available within the next 30 days.  Demos of the STAR and GRAND SERVICE Workshops are available at http://www.HotelTraining.com