Hong Kong � November 26th 2000 - Today, Pertlink (http://www.Pertlink.net),
the global network linking Hospitality with IT, has formed a strategic
partnership with Contacts International Consultants Ltd H.K. (CIC), to
help steer the hospitality industry into delivering service par excellence
to its customers.
One of the first initiatives originating out of this partnership has
been aptly dubbed a �SOS� (Seminar On Service) that will coincide with
theHOFEX 2001 exhibition to be held at the Hong Kong Convention and Exhibition
Centre from May 8-11. This first-of- a-kind-event is expected to attract
Senior Hotel Executives from all corners of the globe who share the same
vision and need �to do things better.� Its aim is to help senior executives
inspire and motivate their staff so they all take part and enjoy in making
this vision a reality.
Providing service is an idea that is often taken for granted in the
industry. One assumes it just happens but motivating an entire team to
understand the value of service is a challenge for most.With SOS, Pertlink
and CIC are tackling this problem head-on, which in many ways will be groundbreaking.Apart
from the fact that a seminar of this scale has not been done in the past,
both Pertlink and CIC also plan to hold a live Webcast of the event to
give it a bigger audience.
SOS is lining up world-class motivation speakers, who will work with
the audience extolling the virtues of giving better service, and highlighting
the potential rewards to be gained from doing so.
Corporate Sponsors and government bodies as well as trade associations
are
encouraged to participate. A percentage of the revenue earned from
this seminar will
go into funding a project in an educational establishment to help enhance
the so-called
people skills of their students.
Terence
Ronson, Pertlink�s Managing Director said; �Let us not lose sight of the
fact that this is a service industry, and providing quality service should
be our primary focus. Just putting the best hardware into a hotel is a
waste of time and money if you don�t have the right software.In this case,
it�s called service. We�ve all heard the comment about hotels; �it�s a
great place, but the service is lousy�. So, it�s now time tostep up to
the plate and do something about it, and I�m thrilled to be working with
CIC to bring this long overdue event to the business. Through our very
special partnership, CIC will take care of the �people� side of the business,
and their vast experience in training and service delivery is a wonderful
asset to our rapidly expanding business.�
Ronson adds most significantly, �We will not charge for attendance to
the event, since we expect the costs to be covered through sponsorship
from visionary companies who realize the potential and expect to directly
benefit from increased tourism and satisfied guests.�
Karl Derek John, Managing Director of Contacts International Consultants
Ltd HK., said; �Partnering withPertlink allows me to work even more closely
with the hospitality industry and make this event happen. Without doubt
the hotel guest is suffering, and so is tourism, not just locally, but
on a global basis. Someone needs to stand up and take action, and this
very special partnership with Pertlink was formed allowing us to do just
that � I�m very proud to be part of it, and I know a lot of people will
benefit as a result!�
Interested parties should register their interest at
http://www.pertlink.net/events.html
where e-forms will be available.
Since demand is anticipated to be very high, people are advised to register
their interest early.
We can also be contacted at: [email protected] |
Ronson in a recent release said; forming these kind of partnerships
will revolutionise the way hospitality industry professionals think and
conduct their business.He predicts the next few quarters will be interesting
as he continues to forge more strategic alliances with those who share
his vision of the future. WithPertlink, he hopes to turn this industry
around by changing the way technology is regarded.
Ronson says; �It�s a great challenge.The hospitality industry has traditionally
been reluctant to accept and recognise the value of modern technology.
Some say these technologies may erode their standard of personalised service.�
But with partnerships like this one with Contacts International, the
industry can re-think the way they operate. Ronson says, �A click into
our website will give them access to a wide range of services.
About PERTLINK
The company launched on October 23rd 2000, was formed to help hospitality
industry professionals work through the maze of the new technologies.
Pertlink sees its role in an industry, reliant on a tradition of personalised
service, as an indispensable helping hand and a conduit for change with
the constant evolution of new technologies.
Although recently formed, Pertlinkhas rapidly grown to become a global-reach
company providing IT and media related services to the hospitality industry,
in the belief that MODERN THOUGHTS � TRADITIONAL VALUES is the way forward
for any business to succeed in this millennium.
It�s founder, Terence Ronson sees Pertlink as the global network linking
Hospitality with IT. Ronson says, �we�re not just another dot COM, and
that�s precisely why our website www.pertlink.net
is a dot NET � a global NETwork of qualified and experienced industry professionals
- Pertlink puts the IT into hospitalITy�
Through its unique network of industry professionals,Pertlinkhelps ensure
that technology is used efficiently and effectively so that a business
reaps tangible benefits, gains a competitive advantage and the overall
guest experience enhanced.Pertlinkwill also help in the way technology
is developed and marketed in the hotel industry. |
ABOUT CONTACTS INTERNATIONAL CONSULTANTS
Established in 1990 - Perth, Western Australia, the company�s mission
still holds true a decade later; to serve the Hospitality, Tourism and
Leisure industries.As the centre of an international network of contacts
(people), we provide solutions and assistance to those businesses and professionals,
who are focussed on service.
To emphasize that philosophy, the company�s founder, Karl Derek John,
co-authored the Quality Service Workshop, a two-day seminar that addressed
the subject of Quality Service.
The company re-located to Hong Kong during 1992 and undertook various
consultancy projects, which were either systems or people focussed in the
catering, property management, property development and cosmetics fields.
From 1994 to 1996, the company was heavily active in Vietnam, acting
as a business consultant/facilitator, exclusively focussed on tourism and
hotel projects.Besides the founder visiting every two weeks, associates
of the company were based in Vietnam.During this time, valuable connections
were made with the political leaders and a number of strategic partners.John
also contributed as a freelance writer for Asian Hotel & Catering Times.
John says, �Being a management consulting firm, so long as our client�s
business is focussed on service, we can help them to perform more efficiently
and effectively.A client once asked me to describe the company in two sentences
� we are like a �company doctor, after we take the company�s pulse and
prescribe the medicine, we can either sit with you while the medicine takes
effect, or we can leave you alone, to follow the directions.� |
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