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| CHICAGO, Aug. 2, 1999 - A strong and positive working environment
for hotel employees is essential to the success of a Chicago hotel, explained
newly appointed Westin Michigan Avenue Hotel General Manager Michael Feigenbaum.
It doesn�t replace the priority of providing good guest services but the two go hand in hand, Feigenbaum said. A veteran hotel industry manager, Feigenbaum said that Chicago�s hotel industry is �healthy.� He said that in a healthy industry environment, it�s natural for hotels to focus on improving the �service side� of their business. �The service side of the industry is very important, obviously. Chicago has a very healthy and strong hotel industry and it reflects positively on our city,� said Feigenbaum, who is married and has three children.
Feigenbaum, who previously worked for three years as general manager of the Arlington Park Hilton Hotel, said that Westin Michigan Avenue, 909 North Michigan Ave., places a high priority on providing employees with a satisfying working environment. �I may be the general manager, but it�s the employee who is the front line contact with guests. Those contacts set the guests� experience here and nothing is more important than that,� Feigenbaum explained. �We know that we need to pay attention to our employees and we do.� Feigenbaum outlined 9 key elements the Westin Michigan Avenue Hotel follows to provide a positive working environment for its employees. They are:
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�And,
when you have a healthy industry like ours, with first class accommodations
like those at Westin Michigan Avenue, we can focus on service. But we can�t
be successful unless we also focus on providing a healthy working environment
to our employees.�