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Canalta Hotels Adopts RoamingAround's Roam Boost Mobile
Phone Signal Enhancement Technology


Boutique hotel operator solves signal strength weaknesses with affordable solution
deployed quickly and without interruption to the business



Boston, Mass. — May 1, 2013
Canalta Hotels, the Alberta-based hotel chain in Canada operating 36 properties across Alberta and Saskatchewan, knows a thing or two about providing great service to guests. The company also knows that today’s customers demand effective communications, including WiFi and mobile communications coverage, at all times of their stay, wherever they are in a hotel. That's why the hotel company partnered with RoamingAround.
 
When Canalta Hotels’ own head office ran into problems with mobile phone network coverage, the group realized that solving their isolated issue could be a proving ground to decide the best technology to deploy at any of its properties that had similar mobile network deficiencies that would impact guests and therefore guest satisfaction.  RoamingAround was selected to implement its Roam Boost solution that typically provides the equivalent of an additional three bars of signal strength on the mobile phone equipment of all the major carriers. RoamingAround specializes in mobile solutions for the hospitality industry, and provides mobile applications, mobile payment methods, mobile phone room access and methods for hotels to engage and interact with guests via mobile communications. 
 
"RoamingAround designed for us an active Distributed Antenna System (DAS) network to fix particular dead spots within the building," said Canalta Hotels Director of Information Technology Kevin Murray. "Roam Boost takes an existing signal that may only be present from one spot in the building (such as the roof) and amplifies and channels this signal only where it is needed. The solution was highly cost effective for us, as we don’t have to saturate the building with wasted coverage.
 
“Waiting for the mobile phone carriers to fix similar problems at hotels is just not viable as the waiting time is too long and customer loyalty is negatively affected," Murray said. "This harms our revenue and ADR. Now that we have a solution that is proving to be successful at our corporate offices, we are able to examine very closely the performance improvements hotels can expect when they have a problem with signal strength and coverage."
 
Canalta Hotels' mission is to provide customers with uncompromising quality.  Roam Boost by RoamingAround is another tool utilized to help the company in its mission of being the best operator in its chosen market.
 
“Focusing exclusively on the hospitality market means we have developed solutions that are targeted and highly cost-effective for hotels, chains and management companies," said Michael Garvin, RoamingAround’s president and CEO. "We are delighted to be working with the Canalta team in solving their mobile device signal strength issues.”
 
For more information on Roam Boost, contact Sarah Smith at (978) 777-8787, Ext. 303, or email [email protected].

About Canalta Hotels
Beginning with one hotel in 1975, the company has grown dramatically over the past 35+ years and today employs more than 2,500 people across Alberta and Saskatchewan. It is a family owned and operated company with a system of 36 hotels. The company strives to be the best managed select service hotel chain in Canada. It is the company’s mission to provide its customers with uncompromising quality of products and services.
 
About RoamingAround
RoamingAround is a mobile marketing company providing cutting edge, mobile technology exclusively to hotel chains and independents looking to establish differentiation while increasing occupancies, generating new revenue, strengthening customer loyalty and positively impacting the guest experience. As hoteliers, we understand the importance of staying current and the beneficial effects of innovative technology. RoamingAround helps clients identify business solutions and stay connected with their guests for the ultimate hotel experience. For more information, please contact Michael Garvin at (978) 777-8787 or email [email protected]. More information can be found by visiting www.RoamingAround.com.

 
For more information, contact:

Barb Worcester
PRpro
Tel: (440) 930-5770
[email protected]

Or

Michael Garvin
Roaming Around
Tel: (978) 777-8787
[email protected]


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