News for the Hospitality Executive |
Stand Up And Stand Out – Five Ideas To Heighten Your Hotel's Guest Experience
By Tom
Costello April 2013 Mandy Green, the
Social Media Director and hospitality industry blogger at Monscierge
followed up
with me recently about an article that she posted, 'The Guest Experience Five Easy Ideas'. The content of
her post was inspired by a piece that appeared in Hotel Management about how Bill Spencer, GM at
Hilton
Memphis, selects guests on a purely random basis for a program he calls
'Guest
of the Day.' Programs like
this can really help your hotel to Stand Up and Stand Out from your
comp set so
here are a five ideas that I shared with Mandy that can help you to
infuse some
energy into your hotel and your guest's experience.
If you have an
idea or campaign that you would like to share with your peers send it
to [email protected]
and I will include it in my next post. Here are a couple
of past posts from the Stand Up and Stand Out series that you might
enjoy
reading. Stand Up and Stand Out – Your Hotel's Digital Media
Approach To
Storytelling About the Author Tom Costello is the CEO and Managing Director of iGroupAdvisors, a hotel consulting and sales training company that helps hotel owners and their sales teams to grow their business and generate more sales. |
Contact: Tom Costello [email protected] |
Also See: | A
LinkedIn Prospecting Guide For Hotel Sales Managers / Tom Costello
/ February 2013 |
8
Steps to Score New Hotel Business Through College Forums, Message
Boards and Alumni Associations / Tom Costello / October 2012 |
|
The
Staggering Costs to Hotels Managing Leads in an e-RFP Explosion
/ Tom Costello / September 2012 |
|
4
Email Fails That Sales Managers Must Avoid / Tom Costello / August
2012 |
|
How
Hotel Owners and GMs can Change 'The Top 10 Reasons Why Hotels
Underperform' - Part 2 / Tom Costello / June 2012 |
|
How
Hotel Owners and GMs can Change 'The Top 10 Reasons Why Hotels
Underperform' - Part 1 / Tom Costello / June 2012 |